CRM Support Analyst
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Job Summary
Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With customers in 80 countries we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.
At Hansen we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery to driving innovation in customer solutions AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation Hansen is using AI not just as a tool but as a strategic enabler to deliver smarter faster and more resilient solutions for the future.
This is full-time onsite role based in our Pune office.
Why This Role Matters
As a CRM Support Analyst you play a pivotal role in ensuring our global Microsoft Dynamics 365 platform performs reliably every single day. Your work directly supports business continuity by preventing downtime resolving issues quickly and enabling teams across the organisation to operate efficiently. By maintaining platform stability and enhancing user experience you help strengthen the systems that power our essential services.
You will also contribute to major initiatives such as the Global D365 Migration and key integrations that shape how our technology ecosystem evolves. Your insights and problemsolving will influence process improvements data quality and longterm platform this role the impact you create is immediate measurable and felt across our global operations.
What You Bring
- Strong handson functional knowledge of Dynamics 365 CRM (Sales Hub Service Hub Cases Activities Queues SLAs).
- Proven troubleshooting and support experience within an ITIL-driven environment.
- Solid configuration skills across CRM security roles forms views dashboards and solution basics.
- Analytical mindset with strong RCA capabilities.
- Excellent communication and stakeholdermanagement skills.
- Familiarity with ITIL processes (Incident Problem Change).
What Youll Do
Provide L2 functional support for Microsoft Dynamics 365 resolving issues across UI configuration security roles and workflows.
Manage incidents and service requests endtoend ensuring SLAs and high service quality.
Perform rootcause analysis implement preventive fixes and drive continuous improvement.
Support platform configuration releases deployments and environment governance.
Maintain data integrity assist with integrations (Power Automate APIs D365 F&O) and monitor system performance.
Enable users throughguidance training and clear documentation.
Benefits and Perks
Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy work-life balance growth and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
Contact Us
If you possess the desired skills and enthusiasm please Apply Now via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Visit our website at for more information.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Hansen software and services let you create, deliver and engage differently to power the next digitally-driven experiences to grow and retain customers.
