Student Information and Systems Specialist

This position is responsible for and serves as the primary systems administrator for the Student Module under Academic Affairs reporting to the Registrar. Under the supervision of the Registrar this position is responsible for managing complex ongoing processes such as running and reviewing diagnostic reports for data accuracy including data entry reporting analysis system troubleshooting user training and ensuring accurate and timely information is available to staff and administrators by overseeing the functionality of the student information system across various platforms; they play a crucial role in collecting organizing and reporting student data to comply with FERPA state and federal regulations while also providing technical support to users on the system. Provide specifications to Information Technology Services (ITS) and business analysts to develop/modify batch programs web applications/interfaces or scripts as needed for various business processes.

Serve as a technical developer for the functional processes and will provide technical support to the Registrars Office. With the technical and functional expertise required for this position the Student Information and Systems Specialist will support the Registrars Office toward improvement enhancements and day-to-day maintenance issues in SIS. Serve as technical support in the implementation of new systems/platforms (such as Workday SIS or Transfer Articulation platforms the implementation/management of Degree Audit etc.). The Incumbent must support the office technically and functionally. The individual must be able to resolve difficult situations involving communication with a range of stakeholders.

In conjunction with the Registrar provide leadership supervision and deployment of staff resources to appropriate duties and responsibilities to ensure that all Registrars functions and operations are accomplished SISS is also expected to collaborate and maintain a positive relationship with the ITS department on various software/hardware and analytical processes associated with the Student Module of the Banner SIS and other unit-specific technologies. This position is responsible for running mission-critical processes that impact the unit and the university and is responsible for all technology systems related to the overall processing and functionality of the Office of the Registrar. Collaborate with the Registrar on student data integrity efforts including cleanup and long-term solutions for error prevention.

Required Skills and Qualifications:

• Conduct comprehensive analysis and profiling of data in existing systems to identify and document data quality issues inconsistencies and redundancies.

• Develop and execute data cleansing protocols to correct errors remove duplicates and standardize data formats.

• Create detailed data mapping documents that define how data elements will be transformed and loaded from source to target systems.

• Log track and resolve data-related issues discrepancies and errors in a timely manner.

• Contribute to the development of data governance best practices to maintain high data quality.

• Demonstrated knowledge of data processing principles practices and terminology and their application in a university environment and the ability to troubleshoot software issues.

• Knowledge of educational policies and reporting requirements. Working knowledge of FERPA.

• Ability to communicate and effectively interact with people across cultures and worldviews both individually and as part of a team and to respond effectively to sensitive inquiries or complaints.

• Professional written and oral communication skills. Ability to effectively present information to a wide range of constituents.

• Success managing multiple priorities under tight deadlines establishing goals and priorities and demonstrating personal initiative working without close supervision.

• Broad knowledge relating to software design. Demonstrated ability to analyze and understand online and batch system functionality as it applies to SIS functions and data.

• Responsible for developing and supporting any Data Bridge testing communications necessary updates and maintenance for implementation and maintenance of new Registrars related platforms.

• Serve as the primary liaison between the Registrars Office IT and other units at the institution.

• Develops and maintains user-friendly written documentation/guidelines of related applications including best practices and processes and conducts with IT to ensure documentation is clear and accurate and collaborate with IT regarding software testing upgrades.

• Continually reviews and finds ways to improve current processes for greater efficiencies and reduction in non-value-added activities.

This position will maintain systems to include but not limited to: Degree Audit Ellucian Banner (student module) Transfer Platform (EdVisorly ProcessMaker or similar) Course Leaf Catalog Publication CourseLeaf Curriculum Management Software Parchment Award Dynamic Forms (NextGen) and others.

Required Qualifications:

Education

Bachelors degree (foreign equivalent or higher) in Computer Science Information Systems or a related field or an equivalent combination of experience and education.

Experience

Proven experience in data cleanup and migration with demonstrated expertise in ERP implementation projects and (4) years of full-time experience with university policy procedures and practices associated with student information and technology systems.

Technical Skills:

• Proficiency with SQL and scripting languages (e.g. Python) for data extraction manipulation and validation.

• Experience managing data and database systems.

• Strong knowledge and expertise in Student Information Systems (SIS);
  Ellucian Banner required Workday helpful proficiency with Cognos (or similar reporting platform)

Analytical Skills:

Exceptional attention to detail and strong analytical and problem-solving skills to identify and resolve complex data issues.

Communication Skills:

Excellent communication and collaboration skills to work with both technical and non-technical stakeholders in higher education.

Preferred Qualifications:

First-hand professional-level experience in at least two major Registrars functions (i.e. registration records reporting scheduling transfer credit processing etc.). Knowledge of Courseleaf and NextGen (Dynamic forms) products is helpful.