Associate Administrative Coordinator (Quality and Population Management)

Job Overview

Location/Schedule:This position is located at the Lloyd Corporate Plaza located in NE Portland OR. The schedule for this position isMonday through Friday 8:30 a.m. to 5:00 p.m.

Position: Associate Administrative Coordinator

Program: Quality and Population Management

Program Description: Quality Management Population Health and BI function to support Cascadia in improving health outcomes quality of integrated care and population health of the people we serve. The department uses clinical and financial data from the electronic health record and human resources system as well as feedback from the people we serve to inform quality improvement and service delivery across the organization.

Position Description: The Administrative Coordinator Associate at Cascadia Health provides administrative and clerical support to ensure smooth operations and effective communication within the team. This position requires strong organizational skills attention to detail and the ability to multitask in a fast-paced environment.

The incumbent must understand appreciate and respect the differences within our Cascadia community. As such it is expected that this position promotes integrated care our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities skills or working conditions associated with the position. Management reserves the right to modify add or remove duties as necessary.

General:

• Provide administrative support to teams within the department serving as a central point of coordination.
• Manage and triage inquiries received through various channels including email ticketing systems phone and mail.
• Support project-based work through scheduling coordination documentation notetaking tracking deliverables and organizing project materials.
• Maintain departmental documentation including onboarding materials workflows processes and training resources.
• Coordinate meetings appointments and events ensuring logistics are organized and accurate.
• Handle calls correspondence and general communications with staff partners and external parties.
• Serve as the first point of contact for departmental processes related to grievances incident reporting coordination and records request support.
• Maintain organized filing systemsboth electronic and physicalto support efficient retrieval and recordkeeping.
• Assist with preparing reports presentations forms and other organizational documents.
• Manage updates to department on company website or shared platforms to ensure forms workflows FAQs and training materials remain current and compliant.
• Support the administration of recurring departmental surveys including development distribution data entry and tracking.
• Assist with organizational credentialing activities audit preparation site review readiness and ongoing compliance needs.
• Perform accurate data entry and maintain tracking systems for projects surveys and departmental activities.
• Provide cross-departmental administrative support as needed.
• Ensure work adheres to organizational procedures documentation standards and compliance requirements.
• Perform additional duties as assigned.

Regulatory & Compliance:

• Comply with laws regulations policies and procedures under which the program and company operates.
• Assist in crisis situations as appropriate.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance support and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings supervision sessions and other departmental and company meetings.

Qualifications

Education:

• High school diploma GED or equivalent is required.
• College coursework is preferred.

Experience:

• A minimum one-year relevant experience in a healthcare environment is required

Specialized Knowledge Skills & Abilities:

• Familiarity with terminology and language used in healthcare settings with knowledge of Oregon Administrative Rules preferred
• Strong customer service interpersonal and organizational skills
• Strong written and verbal communication
• Ability to work with frequent interruptions
• Strong time management and prioritization skills
• Operate computer hardware and software at a level needed to effectively perform job functions
• Word processing and Excel skills accurate typing and data entry skills

Other:

• Must have the ability to travel to multiple locations throughout the Portland Metro area.

Working Conditions

Environmental: Work is performed in one or more of the following: administrative office clinical office acute care settings and community setting including client residences correctional facilities shelters hospitals public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for aggressive behavior exposure to disease biohazards noise and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management addition this position requires exercising sound judgment.

Cascadia is an Equal Opportunity employer. If you need assistance or an accommodation due to a disability you may contact us at 503.963.7654 or at g

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1stof the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical dependent care and transportation options)
• Short-Term Disability Long-Term Disability and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

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