Account Health Support Specialist English & Italian, Account Health Support

An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem and provide solutions to help our third-party business partners better serve the customers.

Key job responsibilities
Overview: strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative self-help tools and provide solutions to help our partners better serve their customers.
POSITION DESCRIPTION: Account Health Support French Specialist
LANGUAGE REQUIREMENTS: English & Italian
PROCESS TYPE: Voice Process (Inbound and Outbound Calling)
SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)

A day in the life
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers Department management Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers including the appropriate escalation of Sellers issues in a contact center environment.

About the team
Account Health Support acts as the primary interface between Amazon and our Selling Partners. The AHS Compliance Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role. A AHS Specialist is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone and/or email cases.

- Speak write and read fluently in Italian
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Bachelors degree or equivalent

- Knowledge of Microsoft Office products and applications (Excel PowerPoint Word Visio and MS Project) at an advanced level

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