Technical Account Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION
Responsibilities/What Youll Do Manage escalate and drive satisfactory resolution of customers technical support service and infrastructure issues based on products and technologies. Manage implementation and consulting projects where you would be expected to plan schedule and implement Learning Manager and its possible integrations. Expected to take support escalations from the region and help the Support team from time to time. Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours. Create and facilitate communication channels between the TAM Support customer and the product management and engineering teams. Proactively update customers about ALM updates and upgrades and ensure necessary action to maintain availability and customer satisfaction. Proactively review and advise on the best practices and fine-tuning of ALM deployments. Proactively monitor reporting information and configurations of technologies at customer sites and make ongoing recommendations to Solution partners if involved. Help develop and maintain best practices for implementing and supporting products in both internal and customer-facing Knowledge Bases Maintain intimate knowledge of all products and services Provide clear and constructive product feedback to Product Management based on customer requirements
Qualifications
4-5 years of account management experience (either pre- or post-sales)
Experience in implementing/ supporting SAAS-based solutions preferably LMS/CMS.
Experience in high-tech web technologies and Integration using APIs.
Committed desire to provide customer satisfaction
Strong written and verbal communication skills
In-depth understanding of enterprise networks and infrastructure.
Strong Troubleshooting and customer management skills are a must.
In-depth understanding of APIs
An understanding of CMS and SSO is required.
Practical understanding of web servers and application servers..
A practical understanding of Internet protocols: HTTP SMTP DNS LDAP and FTP is required.
Basic Shell Scripting/Programming Experience (HTML JavaScript PHP) is an added advantage.
SQL experience is an added advantage.
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
