Mainframe Production Support

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide L2/L3 production support for Mainframe applications.
Monitor daily batch jobs and resolve job failures.
Analyze and resolve production incidents and service requests within SLA.
Perform root cause analysis (RCA) and implement preventive solutions.
Work with development teams for bug fixes and code deployments.
Monitor system performance and ensure application availability.
Support release activities and production deployments.
Maintain proper documentation and incident reports.

Required Skills:

Strong experience in Mainframe technologies COBOL JCL DB2 VSAM.
Knowledge of CICS and batch processing.
Experience with job scheduling tools (Control-M / CA7 / TWS).
Good understanding of production support processes and ticketing tools (ServiceNow Remedy etc.).
Strong troubleshooting and debugging skills.

Good to Have:

Banking or financial domain experience.
Knowledge of ITIL processes.

Provide L2/L3 production support for Mainframe applications. Monitor daily batch jobs and resolve job failures. Analyze and resolve production incidents and service requests within SLA. Perform root cause analysis (RCA) and implement preventive solutions. Work with development teams for bu...