Senior Analyst Corrigo Service Team (Open)

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Performance objectives

• Optimisation of the Corrigo platform to provide efficiency performance and quality data

  • Ensure compliance to Data Governance Policies and Procedures

• Drive behaviour of account team toward Corrigo best practice work flow

  • Identify operational gaps and provide recommendations accordingly

• Assist account director in achieving account objectives and overall account performance

• Manage stakeholder communications and maintain long term healthy customer relationships with client and internal teams

Duties & Responsibilities

The CSC Service Team Senior Analyst is responsible for:

Key Relationships

• Serve as single point of contact for Central Corrigo Team in the use and optimisation of the Corrigo platform

• Be the right hand person to the account leadership on systems and workflow performance.

• Perpetual training and coaching of ops teams to ensure Corrigo workflow proficiency is at a high level across the board.

• Build effective working relationships with the broader Corrigo Champions community and be a key contributor in Champions forums.

• Work closely with Supply Chain to ensure integrity and performance of the account vendor network

• Work with regional Business Intelligence team to support BI reporting

• Maintain relationship with finance to ensure seamless integration with JLL Finance systems

Platform Optimisation

• Closely monitor key performance metrics and lead change and improvement where required.

• Continually explore and promote workflow improvement opportunities ensuring interaction with and approval from the platform governance team where required.

• Ensure account solutions and processes are compliant with SOCR requirements and APAC agreed standards as per CSC processes.

  • Provide basic workflow solutions to issues reported and see problems through to resolution

  • Research diagnose troubleshoot and identify solutions to resolve

• Ensure implementation of all software upgrades and appropriately leverage new features within business operations.

Solution Development

• Support the account leadership to deliver Corrigo solutions for your respective account in consultation with key account staff and Corrigo support where required.

• Work Closely with Technical Team with regards to Database Updates and Design

CSC Business As Usual Support

• Provide recommendations for process improvement and implement changes on processes accordingly

• Coordinate resolution for all levels of escalated issues

• Conduct New Hire and Refresher Training sessions

• Participate in professional and personal development programs

• Adhoc tasks assigned such as facilitation / organizing boot camps weekly forums and the like

Key Focus Areas

Data Administration

• Perform data administration and system configuration tasks in Corrigo account instances in the following areas

  • Users

  • Customer contacts

  • Property data

  • Space data

  • Work types (tasks)

  • Specialty dispatch

  • PM Schedules

  • RM Schedules

  • Equipment / Asset

Performance and Analysis

• Reporting

  • Development and analysis of reports to monitor workflow performance and data integrity

• Drive behavioural change on account to enhance performance metrics

• Auto Assignment

  • Maximise rate of auto assignment and dispatch through intelligent analysis and maintenance of auto assignment tables and configuration

• Perform data and workflow audits to find and fix gaps in the account instance

  • Provide recommendations for process improvement and implement changes on processes accordingly

• Manage NTEs on tasks to balance cost control and efficient process

Required Skills & Experience

• Proven aptitude for advanced use of business technology platforms

• Knowledge and understanding of existing FM technology platforms is an advantage.

• Logical thinker with a proven ability to problem solve and deliver client solutions.

• Ability to train and disseminate knowledge to a wide team.

• Results driven and with a strong sense of ownership

• Sound planning & organizational skills to prioritize work and meet tight deadlines

• Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations

Employee specification

• Knowledgeable in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines

• With 2-5 years experience in data administration

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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