Admin-Focused Customer Service Representative (AO-13712)

Access Offshoring Philippines, Inc.

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

ABOUT THE CLIENT:

Our Client is a small family-owned business that takes pride in what we do and how we treat our people. Were looking for someone who isnt just after a job but a long-term role where they can become a valued part of our business family. We believe in trust consistency and supporting one another and were excited to welcome someone who shares those values.

JOB SUMMARY:

We are seeking a highly organised reliable and self-motivated Admin-Focused Customer Service Representative to work behind the scenes keeping our customer communication and operations running smoothly. This role suits someone who enjoys working independently managing systems and being the calm organised backbone of a business rather than being in a sales-driven or highly front-facing role. You will be responsible for handling all incoming enquiries coordinating deliveries calendar management for each department Managing stock quantities and ensuring everything is accurate and up to date. Youll be trusted to manage your own workload autonomously and take ownership of your responsibilities.

KEY RESPONSIBILITIES

Customer Service & Communication

Answer and manage all incoming phone calls in a friendly professional manner - podium
Respond to website enquiries emails and text messages promptly and accurately
Provide helpful information and resolve customer enquiries efficiently
Maintain consistent high-quality communication across all channels

Administration & Coordination

Coordinate deliveries and liaise with customers and internal team members
Calendar Management for multiple team members including 3 owners delivery department & showrooms
Monitor stock quantities identifying shortages or discrepancies
Maintain accurate records and administrative systems
Ensure customer and operational information is organised and up to date
Updating/sending invoices and quotes as required

Ad-hoc tasks to assist owners as/when required

Autonomous Work & Process Management

Prioritise and manage daily tasks independently
Keep workflows running smoothly with minimal supervision
Identify opportunities to improve systems and processes

Requirements

SKILLS & QUALIFICATIONS:

You are extremely organised dependable and comfortable working behind the scenes. You take pride in doing things properly and enjoy being the person others rely on to keep everything running smoothly.
You will ideally have:
- Exceptional organisational and time-management skills
- Strong written and verbal communication skills - English with no foreign accent (we promote the fact that we are a 100% Australian owned & operated company)
- Conflict resolution skills for dealing with any customer issues
- Confidence working independently and taking ownership of tasks
- High attention to detail and accuracy
- A calm and professional approach to customer service
- The ability to juggle multiple responsibilities
- Experience in administration customer service &/or logistics
What We Offer
- Full-time role 9am-5pm
- A small family-business environment
- The opportunity to earn a massage chair for your own home after 18 months
- A long-term role for someone looking to grow with the business and become part of the family

Benefits

Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep thats right 100% work from home. But wait theres more. Here are just some of our benefits:

Work from Home Allowance
HMO for you and a dependent
20 Days Annual Leave AND 5 Days Sick Leave
Government Benefits and 13th Month Pay
Computer Equipment
Opportunities for growth
Competitive Salary

Required Skills:

At least 4 years experience in executive assistant or in a similar administrative role Experience with an Accounts Administration Role Proficiency in office software and productivity tools. Quickbooks Experience. Ability to work independently and collaboratively Desired Skills or Qualifications: Intermediate MS Excel and MS Word Certification Strong organizational and multitasking skills with meticulous attention to detail. Excellent written and verbal communication skills. Prior experience in rental properties a plus

This is a remote position.ABOUT THE CLIENT:Our Client is a small family-owned business that takes pride in what we do and how we treat our people. Were looking for someone who isnt just after a job but a long-term role where they can become a valued part of our business family. We believe in trus...