Systems Support Specialist III

Systems Support Specialist III- Hybrid

• Hourly Pay Range: $21.00-$26.00 depending on experience.
• Monthly Bonus based on productivity

Toshiba America Business Solutions a leader in digital technology has an excellent opportunity for a Systems Support Specialist III in Syracuse NY as a hybrid role. Toshiba is an industry leader in equipment digital displays document security and software solutions that keep businesses running brilliantly and efficiently.

Our people bring innovative real-world solutions for our clients print management needs; we help cut costs secure documents and reduce the environmental footprint. We are a growing dynamic organization that has a need for individuals who are driven to contribute their professional best.

Summary: Responsible for client systems support (remote and onsite) troubleshooting most complex technical problems related to networks connectivity systems and applications.

Responsibilities

• Perform root cause analysis of presented problems. Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner. Advise management of trends.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.
• Work with customers to resolve technical issues. Interface heavily with customer IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process.
• Provide guidance to less senior support specialists or Technicians remotely or in the field.
• Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
• Knowledgeable of current technology through reading and formal training webinars and research. Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of five years of demonstrated experience in a combination of the following areas; networking systems systems support interfaces connectivity and related software.
• Knowledgeable in the hardware and software industry. Comfortable with installation and upgrades to network systems/equipment.
• Prior experience with multifunctional devices is required. Applicable Network certifications are preferred.
• Must have demonstrated knowledge of MS Office Suite Software internet software analyzing and interpreting technical procedures and troubleshooting customer issues.
• Must be customer service oriented with good communication skills.
• Valid Drivers License and must be able to travel to sites periodically.

Toshiba America Business Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process shouldemail to request an accommodation.

Required Experience:

IC