Payment Processing Specialist

Magik Brands is a pioneering direct response brand accelerator with over 20 years of experience creating and scaling industry-leading health beauty and pet care brands from concept to market. As a healthy nine-figure company with 300 team members and 10 million customers served Magik combines scientific validation and expert partnerships with cutting-edge direct response marketing strategies to build high-impact brands that improve lives. The team leverages deep performance marketing expertise rigorous testing and a pod-based operating model to launch and scale DTC offers rapidly while maintaining a strong focus on operational excellence and customer experience.

Magik is recognized in the direct-to-consumer space for building doctor-formulated supplements innovative skincare and holistic pet nutrition brands and is focused on growing from a nine-figure leader to a ten-figure portfolio while staying true to its values of fearless innovation infinite growth leadership ownership and heart & hustle.

Role Overview

Magik Brands is seeking an expert-level Payment Processing Specialist to optimize our merchant account (MID) portfolio and end-to-end payment infrastructure across all direct-to-consumer funnels and traffic sources. This full-time role sits at the intersection of operations risk and revenue ensuring high approval rates stable processing and compliant growth for high-volume health beauty and pet offers. The ideal candidate is a hands-on payments operator who can think strategically about routing and risk while executing quickly inside CRMs and gateways to keep revenue flowing uninterrupted.

Key Responsibilities

• MID portfolio oversight: Monitor all merchant accounts across offers and traffic sources to ensure balanced volume risk thresholds and uninterrupted processing.

• Transaction routing & load balancing: Assign and adjust payment routing logic in the CRM to optimize approval rates decline recovery and MID longevity.

• Risk & compliance coordination: Track chargebacks refunds and velocity limits; flag risk issues early and coordinate with processors banks and compliance teams.

• Processor & gateway management: Act as the point person for processors gateways and underwriters handling onboarding updates and day-to-day operational issues.

• Reporting & performance insights: Maintain dashboards for approval rates chargebacks refunds and reserves and surface actionable insights to leadership.

• Back-end execution & QA: Implement CRM-side changes (rules offers failovers) and QA live transactions to ensure clean accurate payment flows.

What You Bring

• 5 years of hands-on experience in payment processing merchant services or payments operations for high-volume e-commerce or DTC businesses.

• Deep expert-level understanding of MIDs gateways and transaction routing logic across multiple processors.

• Proven track record managing multiple merchant accounts monitoring risk metrics and keeping portfolios within chargeback thresholds while scaling.

• Strong familiarity with chargeback programs and dispute management.

• Experience working inside CRMs or checkout platforms used for DTC brands and subscription/continuity offers.

• High proficiency with spreadsheets and analytics tools to build and interpret payment performance reports and update dashboards as needed.

• Excellent communication skills and comfort working cross-functionally with operations finance marketing and external partners.

Why Magik

• Collaborate with a top-tier team that values pace performance and collaboration.

• Enjoy the flexibility and autonomy of a remote work environment built on trust and accountability.

• Become a key part of our journey building amazing brands in health and wellness.