Customer Experience Rep Westcor Land Title Insurance Company
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Job Location:
Maitland, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary:
As the Customer ExperienceRepresentativeyou will be the liaison between all of our departments to ensure our clients are receivinga seamlessexperience across ideal candidatewillhave general title industry knowledge andoversee a team of people who respond to inquiries. The qualified candidate will be an encouraging team player patient caring and communicate effectively with team members within the various departments; is able to problem solvedaily.
Essential Functions
- Answer questions via phone calls and emails from homeowners lenders title companies and attorney offices
- Assistwith inquiries about software issues endorsements policy corrections and claim submission process to obtain final title policies retype policies
- Representsthe business with a positive attitude and professional appearance
- Direct point-of-contact for team member inquiries or concerns; respond to and resolve escalated or complex issues
- Manage the performance of team members through active motivation assessing performance consistent communication and effective feedback
- Monitor daily workflows to ensure that team members are meeting performance goals following standard policies and procedures and remain within compliance guidelines
- Assistwith covering the receptionist desk including answering phone calls through a switchboard routing calls to theappropriate partiesand departments
- Perform routine clerical tasks including mailing faxing filing and scanning
- Assist withFederal Express user logins and passwords
- Oversee the coordination of meeting meals for Executive team
- Schedule prepare agenda and lead monthly team meetings
- Schedule prepare and conduct monthly team training sessions
- Assistwith the interview processes for new candidates and new team member training
- Additionalduties as assigned by the Director of Customer Experience
Skills & Qualifications
- 3 years of customer experience manager experience or related
- Excellent listening written and verbal communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- SelfStarter
- Ability to thrive in a fast-paced working environment and be a multitasker
- Must have poise and patience when dealing with customers
- Bilingual in English and Spanish or other languages desired
- Strong Microsoft Office Suite experience ( Word etc.)
Reasoning Ability
- Ability to define problems collect data establish facts and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this performing the duties of this job the employeeis regularly required totalk or hear. The employee isfrequentlyrequired to sitstand;walk;use hands tohandle orfeel;andreach withhands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Ardán offers some great perks:
- Health dental and vision benefits
- Employer-paid disability and life insurance
- Flexible spending accounts
- 401K with company match
- Paid time off and company-paid holidays
- Wellness resources
Note: This job description is not intended to be an exhaustive list of duties responsibilities or qualifications associated with the job.
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
