Customer Support & Technical Operations Specialist

North Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview

Our Mission is to empower clinics and professionals with the tools knowledge and innovation to transform skin health instill lasting confidence and build a connected results-driven community.

Job Summary

We are seeking atech-savvy Customer Support & Technical Operations Specialistwho thrives on helping people and solving problems. This role combinescustomer support technical troubleshooting and office technology managementto ensure our customers and team members receive exceptional service and reliable technical support.

The ideal candidate has anaturally positive upbeat personality strong communication skills and the ability to stay calm and solutions-focused when resolving issues. You should enjoy working with technology learning new systems quickly and helping both customers and internal teams keep everything running smoothly.

This position is perfect for someone who enjoys the intersection ofcustomer experience and technology operations.

Customer Support

Provide friendly professional support to customers via phone email and online channels
Troubleshoot customer issues related to the Dermapen 4 Microneedling pen other devices software accounts and system setup
Guide customers through onboarding and product setup processes
Document support requests and resolutions within CRM or support systems
Escalate technical issues when necessary while maintaining clear communication with customers

Technical Operations & IT Support

Set up and configureoffice technology including laptops phones tablets and peripherals
Manage and troubleshootoffice communication systems(VoIP phones call routing etc.)
Assist withsoftware setup user accounts and system accessfor team members
Support website and basic digital platform troubleshooting
Coordinate with external IT providers or developers when advanced support is required
Maintain internal documentation for technology setup and troubleshooting procedures

Customer Experience

Maintain awarm positive and helpful approachwhen interacting with customers
Resolve concerns quickly while maintaining professionalism and empathy
Identify recurring technical issues and recommend improvements

Skills Required

2 years experience incustomer support technical support or IT help desk roles
Strong troubleshooting and problem-solving skills
Excellentverbal and written communication skills
Ability to explain technical concepts insimple user-friendly language
Comfortable working withcomputers software platforms and office technology
Highly organized with strong attention to detail

Preferred

Experience supportinghardware devices or technical products
Familiarity withCRM platforms ticketing systems or helpdesk software
Basic understanding ofwebsite platforms or light programming
Experience managingVoIP phone systems or office tech infrastructure
Multilingual abilities are highly valued to serve our diverse client base effectively

Personal Attributes

The ideal candidate will be:

Naturallyfriendly warm and patient
Calm and composed when solving problems
Highlytech-curious and eager to learn
Organized and reliable
A clear communicator who enjoys helping people
Solutions-oriented with strong follow-through

Company OverviewOur Mission is to empower clinics and professionals with the tools knowledge and innovation to transform skin health instill lasting confidence and build a connected results-driven community.Job SummaryWe are seeking atech-savvy Customer Support & Technical Operations Specialistwho t...