Patient Administrator Part-time

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives throughbetter sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the thirdyear running. The feedback has directly contributed to Newmedica being listed among the UKs top50 Best Workplaces for 2025.

Role overview

We are looking for a new Patient Administrator to join our Whiteley site. This will be 16 hours over 4 days per week including weekends on a rota basis.

As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments making and answering phone calls sending and replying to emails managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people the thought of eye surgery can be a daunting prospect for patients to deal with so all our team members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need
Well provide training so experience isnt always needed but the following things will be advantageous:

Previous experience in a customer or patient facing role
Experience in a busy administrative role
A competent user of all Office 365 programmes
Tech savvy and comfortable working on new systems e.g. patient record systems
A good phone manner
An excellent grasp of the English language both verbally and in written format
A good team player happy to jump in and support others when required

What were offering

A salary of 10666.24
25 days annual leave plus bank holidays
A company pension scheme
Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well being/counselling/advice service and a retail/technology discount scheme.
An environment where your learning and development is supported through a range of various learning tools and courses.
Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
A bright spacious and modern working environment built to the highest standards

If you would like an informal chat about the opportunity or to request a job description please contact.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary inthe event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age
disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Junior IC