Guest Services & Fulfillment Coordinator (Part Time)

About Quint

Quint is the industry-leading provider of official ticket and hospitality packages to many of the worlds most prominent sports and entertainment events. Based in Charlotte North Carolina with offices in six countries Quints global footprint and proprietary technology platform continue to be the foundation of their exponential growth. Quints innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15 official property partnerships servicing over 90 events including Formula 1 NBA Kentucky Derby MotoGP Breeders Cup Belmont Stakes and the NHL.

About You

• Excellent communication skills and a calm professionalmannerunder pressure.

• Ability to worktoimmovable deadlineshandlelast minute changesand problem resolution.

• Proventrack recordof strong attention to detail tomaintainaccuraterecords.

• Adapt in an environment where each day is different from the nextwithfast-pacedpeak workflowaround race weekendsandmanaging ongoing projects in the quieterout of season periods.

• Comfortable managing and prioritizingownworkload whilst workingas a Team.

• Proficient in CRMsystems and standard office tools.

Responsibilities

• Deliver an extraordinaryGuest experienceprior during andpost raceweekends.

• Manage guest communications queriesticket details seating hospitality inclusions deliverytimelinesand eventlogistics.

• Manage anychanges and escalations efficiently professionally with asolutions-focused approach.

• Coordinate the end-to-end fulfilment of tickets and hospitality packagesfor specific racesthroughoutthe F1 Season.

• Liaise with suppliers promoterscircuitsand internal teamsto confirm allocations and access.

• Ensureall tickets passes and credentials areaccuratesecureand delivered on time.

• Support post-eventfollowupand guest feedback collection.

• Assistin improvingfulfilment processes and guest service standards.

Physical Demands

• Office based long periods of computer use

Qualifications/Skill

• Minimum 2years experiencein Client servicesor account management within events sportshospitalityor travel industriesessential.

• Knowledge of Microsoft officeapps essential

• Knowledge of Salesforceor other CRM andOutreach would be an advantage.

• Interest in Formula One or major global sporting events would be an advantage.

Please note that this is an office based role.

Required Experience:

IC