Client & Account Specialist
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
General Description:
This role is responsible for performing all policy change requests from customers participating in product testing and system development projects ensuring compliance with regulatory requirements and identifying risks. Acts as a subject matter expert on POS functionality and insurance operations.
Responsibilities:
- Perform all transactions of Policy Service in compliance with guidelines and procedures effectively accurately to meet the objectives of the Corporation and company goals.
- Control quality quantity TAT and backlog
- Coordinate with other departments to handle special cases and ad-hoc situation
- Participate end-to-end testing of new products and system enhancements ensuring testing quality and compliance with product specifications terms and conditions.
- Design and execute comprehensive test plans and scenarios to identify potential risks and prevent issues before implementation.
- Collaborate with cross-functional teams (Product IT Operations) to ensure smooth product launches and timely resolution of incidents.
- Ensure all reports assigned projects system enhancement are done completely timely and accurately.
- Perform any other tasks as required
What Were Looking For
- University degree in Insurance Accounting Finance & Banking Business Administration or Economics (Insurance specialization is a priority).
- At least 23 years of experience in Policy Service or a relevant position.
- Carefulness and trustworthiness.
- Strong customer service skills.
- Good communication skills.
- Problem-solving and decision-making abilities.
- Ability to work under high pressure.
- Logical analysis skills (preferable).
- Adaptability to any training.
- Ability to effectively organize prioritize and multi-task.
- Strong attention to detail.
- Ability to work collaboratively with teams.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
