Clinical Application Specialist Lead
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Why Abbott
Abbott is a global healthcare leader committed to advancing medical science and improving patient outcomes. As part of our diagnostics team you will contribute to meaningful innovations and collaborate with experts across the globe to shape the future of healthcare in Africa.
The Clinical Application Specialist Lead ( BASED IN CAPE TOWN ) is a senior role responsible for guiding the implementation optimization and clinical integration of Abbotts diagnostic instruments across the African region. This position combines deep scientific expertise with leadership capabilities to ensure high-quality service delivery customer satisfaction and improved diagnostic outcomes.
The ideal candidate is a PhD-qualified Scientist or a Medical Doctor registered with the Health Professions Council of South Africa (HPCSA) with a strong background in Pathology and clinical diagnostics and proven experience in leading teams or mentoring professionals.
What you will do:
Leadership & People Management
Provide leadership and mentorship to a team of Clinical Application Specialists and Field Support Engineers.
Support performance reviews coaching and development plans to enhance team capabilities.
Foster a culture of collaboration accountability and continuous improvement.
Act as a senior escalation point for complex application and customer issues.
Scientific & Clinical Support
Deliver expert clinical and scientific guidance to internal teams and external stakeholders.
Support pathologists and laboratory professionals in resolving diagnostic application issues to improve turnaround times (TAT) and diagnostic accuracy.
Collaborate with global scientific teams to recommend product enhancements aligned with best practices.
Education & Training
Design and lead educational programs for healthcare providers laboratory technicians and internal teams.
Conduct workshops and coaching sessions to improve in-field efficiency and technical proficiency.
Develop and maintain training materials and validation protocols for new assay implementations.
Customer Engagement
Act as a key liaison between Abbott and clinical Key Opinion Leaders (KOLs) academic institutions and healthcare providers.
Drive clinical messaging and product advocacy through strategic engagement and collaboration.
Support onboarding and training of new customers and ensure optimal instrument utilization.
Operational Excellence
Lead troubleshooting and escalation processes for complex application issues.
Ensure compliance with Abbotts SOPs ISO standards and quality systems.
Monitor and improve KPIs such as first-time fix rate mean time to repair and cost per
box.
Research & Development
Initiate and support internal and external research projects related to current and future
diagnostic products.
Contribute to clinical validation studies and scientific publications.
Qualifications
PhD in Biomedical Sciences Molecular Biology or related field or Medical Doctor (MD)
registered with HPCSA IS ESSENTIAL
Minimum 5 years experience in clinical diagnostics laboratory medicine or
pathology.
Proven experience in application support medical affairs or clinical research within the
diagnostics industry.
Demonstrated experience in team leadership or people management.
Fluent in English (written and spoken); additional languages are an advantage.
Valid drivers license and passport; willingness to travel extensively across Africa.
Role will be based in Cape Town .
Please note this role is a FIELD based role where you will be expected spend atleast 50% of your time as an application specialist supporting customers.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
CRLB Core Lab
LOCATION:
South Africa : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Laboratory Experience
- SQL
- Accounts Receivable
- .NET
- DICOM
- Cash Application
- Product Demos
- Sonography
- Customer Support
- Medical Imaging
- Technical Support
- Application Support
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
