Customer Service Representative
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
Betlem Residential Heating & Air Conditioning has been a trusted provider of comfort solutions for homes and businesses for over 100 years. We specialize in the installation maintenance and repair of residential and light commercial heating and cooling systems. Our team is dedicated to providing reliable energy-efficient solutions with exceptional workmanship and outstanding customer service.
At Betlem we value integrity teamwork and professionalism. We offer a supportive work environment where you can grow your skills and advance your career while being part of a company that cares about its employees and the communities we serve.
Job Summary
Betlem Residential Heating & Air Conditioning are seeking a dependable and detail-oriented Residential Customer Service Representative to support our service this role you will communicate with customers schedule service calls support dispatch and billing activities and ensure that all tasks are completed accurately and efficiently. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers.
Essential Duties & Responsibilities
Daily Responsibilities:
- Answer incoming customer calls and schedule service appointments.
- Create call slips and work orders with complete customer information in COINS.
- Review overnight and weeeknd calls each morning; communicate with technicians and managers for proper follow-up.
- Provide customer updates and follow up on open work orders.
- Support service dispatch with prioritizing scheduling and assigning work orders to technicians.
- Assist with billing of service work orders.
- Issue purchase orders as needed.
- Schedule and track sales appointments.
- Open close and monitor installation work orders through completion.
- Support the installation billing process.
General Administrative Support:
- Process financing and credit card information.
- Work with technicians to schedule sales appointments as needed.
- Assist the service manager with organizing weekly time tickets for payroll and other follow-up needs.
- Perform general office duties such as filing maintaining supplies and supporting team members as needed.
Qualifications
General Expectations:
- Develop a solid understanding of residential service technicians skills and capabilities.
- Follow up on incomplete work to ensure timely completion.
- Suggest process improvements to the service supervisor.
- Demonstrate strong organizational and multitasking abilities.
- Be proficient with computes and willing to learn new software systems.
- Be self-motivated team oriented and reliable.
- Maintain a stron work ethic and commitment to safety (PPE as required).
- Additional responsibilities may be assigned as needed.
Work Environment
What we Offer:
- Competitive Salary
- Comprenhensive Benefits Package (Includes Medical Dental and Vision)
- Paid Time Off and Holiday Pay
- Health Savings and Flexible Spending Accounts
- 401(k) Savings Plan
- Employee Assistance Program
The Betlem Team:
Join a company with a century-long tradition of excellence a supportive team environment and opportunities for career growth. At Betlem your skills and dedication are recognized valued and rewarded.
Apply Today:
If you are a motivated professional seeking a stable and rewarding career we want to hear from you!
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range-$22.00/hour-$28.00/hour
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
