Associate, DTC Customer Experience (Temporary)

• Ensures world-class customer service is provided in all facets of omnichannel communications (to include telephone email live chat text in person) with all members and customers
• Displays concierge-level service style when interacting with members customers vendors and colleagues
• Actively recruits members to join wine clubs for all three brands
• Actively sells wine to existing members and customers
• Works with Manager DTC Experience to resolve logistics issues including deliverability compliance returns and damages
• Works with Manager DTC Experience to manage seasonal club charges decline capture and new member inclusion and recruitment
• Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
• Proactively supports Manager DTC Experience in all daily ecommerce and club order systems shipping and customer service tasks and goals
• Works with Manager DTC Experience to manage customer tags to include employee and special pricing qualifications
• Maintains accurate record-keeping and CRM database information
• Participates in on-property events and executes off-site events as needed
• Accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
• Must be willing to work rotational schedule including weekends as needed

Qualifications :

• 2 years sales hospitality and/or marketing/public relations experience in the wine industry preferred
• Proven success working in a customer service and/or sales position or industry
• Proficient with Microsoft Office -- especially Excel Outlook and PowerPoint
• Knowledge of Commerce7 or similar a plus
• Wine Certification (WSET CMS CWS) a plus but not required
• AA degree from an accredited institution

Pay Range: $19.00 - $22.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information :

• Wine and Merchandise Discounts
• All the FIJI water you can drink at work
• Wine Education Program
• Fun Work Environment

Located in Paso Robles JUSTIN Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties including the iconic ISOSCELES blend of Cabernet Sauvignon Cabernet Franc and Merlot. The Vineyard estate located at 11680 Chimney Rock Road features a Tasting Room luxury five-star accommodations at the JUST Inn and a Restaurantmaking it one of the only wineries on the Central Coast to offer all three options.  In September 2018 a new second location the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar lounge and a full dining room thats situated prominently on the square along Downtown City Park in the heart of Paso addition to its stellar hospitality JUSTIN consistently receives top honors around the world establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States or directly from the Winery via JUSTINs Tasting Room online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN visit .

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

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Remote Work :

No

Employment Type :

Full-time