Business Project Manager, Specialist

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a highly capable and detail-oriented individual to support our B2B product and client experience teams. This role is ideal for someone with a solid understanding of project management practices a passion for driving operational excellence and change management across cross-functional teams and experience in agile product management practices and agile tools (JIRA JPD Confluence etc.)

Key Responsibilities:

Program Support

Partner with divisional program leads to drive tighter integration across Product Journeys Marketing and the NPS team to enable more impactful positioning to clients.
Own reporting governance and stakeholder forums for the Plan Sponsor Experience program enhancing program-level processes to improve efficiency and stakeholder engagement.
Establish and lead B2B CX Big Room Planning sessions to strengthen product planning alignment across the B2B portfolio leveraging standardized documentation communication and stakeholder coordination.

Connecting NPS Feedback with Product

Lead and partner cross-functionally with divisional teams (Marketing DE CSG etc.) to coordinate and improve our NPS feedback loop process connecting feedback from our client-facing crew and NPS survey themes with B2B Product Managers and their backlogs.
Provide input and help coordinate communication between B2B Product Managers and client-facing teams enabling our crew to message an effective story with Plan Sponsors.

Agile Tooling & Product Lifecycle Support

Ensure accountability by reinforcing Product Manager adherence to the DPM Standards Playbook and Methodology.
Collaborate with UX Operations and VWS Tech to enhance processes and best practices for Product Managers as part of the product-centric operating model.
Optimize tools and workflows for Product Managers and Client Experience Owners by assessing current-state utilization (i.e. JPD Confluence Jira etc) promoting new tooling considerations and designing/implementing best practices.

Saleo Sales Demo Project Management

Partner with UX to support execution of Saleo integration across workflows ensuring adoption and alignment with strategic objectives to advance the Workplace Solutions sales demo strategy.
Partner with cross-functional teams to implement and optimize Saleo usage supporting ongoing enhancements and best practices.
Deliver change management activities including communications training sessions and enablement tailored to diverse audiences.

Change Management & Enablement

Collaborate on change management efforts for new product launches processes tools and other initiatives impacting both B2B and/or our plan sponsors
Partner to establish new processes for the B2B Enablement team that support our ability to manage work scope and capacity as well as metrics and KPI tracking for team initiatives

Qualifications:

3-5 years of experience in product operations agile project management or a related role.
Undergraduate degree or equivalent combination of training and experience required.
Familiarity in project management and agile tools (JIRA JPD Confluence etc.)
Strong understanding of agile methodologies (Scrum Kanban SAFe).
Experience supporting product teams through the full lifecyclefrom discovery to delivery.
Strong understanding of change management principles and proven ability to lead change management initiatives and drive adoption.
Excellent communication facilitation and stakeholder management skills.
Familiarity with product analytics tools (e.g. Tableau PowerBI).

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience: