Workplace Services Site Lead

ServiceNow is changing the way people a service-orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster andbemore scalable than ever before. 

Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving.  We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Team Description 

Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces from ideation to expiration and we are a key influencer of the employee experience by way of our workspaces services and amenities.  

Job Description

We are seeking an experienced Workplace Services Site Lead in Sao Paulo Brazil to coordinate and oversee day-to-day facilities management employee programs and meeting & events responsibilities.  As the WPS Site Lead you will oversee Workplace Services (WPS) Operations and stakeholder engagement for the site.  This position requires an on-site presence (5 days/week 8am-5pm M-F) and is available for emergency response 24/7/365.

Job Description

We are seeking an experienced Workplace Services Site Lead in Sao Paulo Brazil to coordinate and oversee day-to-day facilities management employee programs and meeting & events responsibilities.  As the WPS Site Lead you will oversee Workplace Services (WPS) Operations and stakeholder engagement for the site.  This position requires an on-site presence (5 days/week 8am-5pm M-F) and is available for emergency response 24/7/365.

Key responsibilities include:

• Oversee WPS on site programs including but not limited to soft services meeting room and event services office supplies amenities & perks move management and landlord interaction.
• Manage vendors including but not limited to maintenance HVAC electrical security janitorial furniture and kitchen services to ensure proper delivery of their services.
• Engage and coordinate with key stakeholders providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
• Effectively utilize our ServiceNow platform including receiving and reviewing requests assigning or completing work orders and tracking completion/closeout of tasks and requests. 
• Manage the locations operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets track work to cost centers and provide regular budget updates to management.   
• In coordination with the Regional Geo and Global Leads engage our Sourcing team to solicit bids negotiate contracts and oversee vendors providing services such as HVAC electrical plumbing security janitorial first aid and other site services.
• Create and track POs for the location track spending on a vendor-by-vendor basis administer contracts and ensure quality work is performed by our vendors.
• Deliver high-quality customer service by addressing inquiries and concerns following up to ensure satisfaction and continuous improvement.
• Maintain preventative maintenance schedules within Workplace Services. 
• Be a key partner to the business and other internal organizations such as Global Talent IT Communications and Branding to help drive collaboration strategy problem-solving and communications.
• Business Continuity & Compliance - be a proactive member of the Incident Management Team and ensure business continuity for all facilities ensuring operational resilience in the event of emergencies or unforeseen disruptions. 
• Be a pivotal internal partner to and customer of our Real Estate Planning & Design Safety & Security Project Management office.

Be a trusted partner to the business; build strong relationships with local leader(s) and WPS team members to align on the desired site-specific employee experience and be an ambassador for the ServiceNow brand and culture.

Additional responsibilities:

• • Oversee on-site Employee Services programs including but not limited to Food & Beverage Cafe Services Catering breakroom Program and event management.
  • Be an employee experience advocate and a builder of employee-centric communities all in the spirit of driving employee success and engagement.
  • Act as an advocate for employee-centric communities fostering engagement collaboration and success among employees.
  • Collaborate with WPS team members to tailor the site-specific employee experience and align with ServiceNows brand and culture.
  • Communicate and promote workplace events socials and meetings through the ServiceNow network and other internal channels. Plan and coordinate workplace events meetings and DEI initiatives and ensure timely and engaging communication of activities to employees.
  • Maintain clear concise and effective communication with stakeholders regarding upcoming events and workplace updates.
     

Qualifications :

Requirements:

• English fluency.
• 2-3 years of experience in FM & Operations hard and soft services customer service or related disciplines.
• Strong interpersonal skills including the ability to establish positive relationships with all levels of the organization and with business partners (internal and external).
• Proven track record and strength in white-glove customer service hospitality and experience/engagement activities.
• Strong sense of prioritization and managing competing priorities and deliverables to multiple stakeholders.
• Work effectively with minimal supervision as an individual and as part of a team.
• Ongoing commitment to provide relevant subject matter expertise on current industry best practices and a growth mindset for learning & development.
• Financial analytical and organizational skills.
• May need to work a flexible schedule including outside work hours early mornings evenings and/or weekends as needed to meet department and company demands.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time