Specialist Learning Partner

The Learning Partner (IC2) is an individual contributor role responsible for executing learning operations developing digital learning assets and supporting learning analytics for the Finance Business Desk organization. This role operates within clearly defined goals processes and standards working under the guidance of senior Learning Partners. The role focuses on high-quality execution accuracy and consistency while building functional depth in learning tools LMS operations and stakeholder coordination.

The role supports learning for Finance Deals Desk Order Management Billing Accounts Receivable and PMO teams.

Learning Content Development

Convert documented SME inputs into standardized learning assets such as SOP playbooks job aids and microlearning modules.

Build and update SCORM-compliant digital learning content using approved tools (e.g. Articulate Rise/Storyline Iorad Canva Vyond Camtasia).

Apply established templates instructional guidelines and accessibility standards to ensure consistency and quality.

Maintain and refresh existing learning assets based on feedback and defined update cycles.

Training Operations & Coordination

Execute end-to-end training logistics including scheduling calendar management materials readiness and session coordination across time zones.

Support classroom hybrid and virtual training delivery in partnership with Facilities and IT.

Maintain training trackers attendance records and operational documentation with high accuracy.

LMS & Learning Data Support

Support LMS administration activities such as course uploads enrollments user access and basic troubleshooting (experience with Workday Learning Seismic Mindtickle or similar platforms preferred).

Track participation completion rates and learner feedback.

Prepare standard reports and dashboards using Excel and Power BI to support learning effectiveness reviews.

Stakeholder & Program Support

Execute clear timely communications for training programs and learning updates.

Support vendor coordination invoicing and budget tracking under the managers guidance.

Assist with engagement programs ESAT initiatives and recognition logistics in alignment with defined processes.

Role Expectations (IC2)

Delivers high-quality accurate work on time and follows through on commitments with minimal reminders.

Demonstrates learning agility actively building skills and incorporating feedback to improve performance.

Executes work effectively within defined scope processes and priorities escalating risks or blockers early.

Shows awareness of customer impact (internal and external) and prioritizes tasks that deliver immediate value.

Communicates clearly and collaborates respectfully with peers and cross-functional partners.

Qualifications :

25 years of experience in Learning & Development training operations instructional design support or a related function.

Hands-on experience developing or maintaining digital learning content.

Working knowledge of eLearning tools (Articulate Canva Iorad Camtasia etc.).

Proficiency in Excel; introductory exposure to Power BI preferred.

Strong written and verbal communication skills.

Ability to work effectively in a fast-paced structured environment.

Preferred / Good-to-Have

Exposure to Finance or Revenue Operations workflows (Deal Desk Order Management Billing AR).

Experience supporting global or multi-time-zone teams.

Familiarity with project tracking tools or structured task management. 

Foundational understanding of adult learning principles.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time