Global Investigations – Operations Team Leader
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Global Investigations Operations Team Leader
The mission of theGlobal Security (GS) team is the protection of the firms people and assets ensuring the safety and soundness of JPMorgan Chases business operations throughout the world. GS works to minimizedisruptionandthreatsthat undermine our businesses ability to serve our customers bystaying in frontof external and internal risksscreeningall new employees protecting our franchises when needed with thorough investigationsensuring the safetyof business travelers and working tokeep our businessesopen during extraordinary situations from weather disruptions to local protests.
As an Operations Team Leader in Global Investigations within our Global Security (GS) team you will play a critical role in protecting JPMorgan Chases people and assets by ensuring the consistent application of investigation processes policies and procedures. You will supervise a team of fraud specialists monitor fraud trends drive process improvements and promote ongoing employee development. This leadership position partners with management to deploy new support services leads special projects and reports key metrics to senior stakeholders. The ideal candidate brings banking experience strong analytical and reporting skills and a passion for safeguarding the firms operations against internal and external threats.
Job Responsibilities:
- Ensure that investigation processes policies and procedures are consistently applied
- Supervise the daily work of a staff of 4-12 fraud specialists in the performance
- Assistinmonitoring fraud trends
- Initiateappropriate process improvement as needed
- Serveto create and promote employee ongoing education and development
- Leadand participatein special projects or on cross-functional teams.
- Partner with the management team to develop and deploy new support services
- Gather track and report key metrics on a regular basis
Required Qualifications Capabilities and Skills:
- 3 experience in a banking environment to include personnel and project management loss avoidance and/or operations management
- Familiarity with Web stats
- Comprehensive knowledge related to the financial environment and bank fraud
- Analytical skills in order to recognize troubleshoot and resolve process problems
- Keen knowledge of Microsoft Ofc Suites
- Experience in the automation of aggregating and analyzing large amounts of data using tools such as Excel Access etc.
Experience preparing reports for presentation to upper management
Preferred Qualifications Capabilities and Skills:
- Experience in fraud operations fraud investigations or risk management is preferred
- Experience in Quality Control or Quality Assurance initiatives is preferred
- Knowledge of/experience with OCC requirements related to SAR filing preferred
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
