Key Responsibilities
- Produce high-quality content optimized for both SEO and LLM consumption ensuring clarity accuracy and scalability.
- Develop in-depth content on product applications use cases and case studies with strong technical depth when required.
- Create authoritative CX industry content that supports marketing sales and thought leadership.
- Own and continuously improve content performance with the ability to demonstrate impact through SEO results traffic growth engagement and CTA conversion metrics.
- Automate content creation workflows and optimize train and iterate on selected LLMs to produce higher-quality content at scale. Experience with content engineering tools such as AirOps is a strong plus.
- Conduct keyword research to support SEO-optimized content and continuously improve on-site copy structure metadata and schema markups across web pages and published resources.
- Monitor website and content performance using Google Analytics and Google Search Console and recommend data-driven optimizations.
- Track and improve brand visibility in search engines and LLMs with bonus points for experience using tools or workflows that automate this process.
- Own and manage the content calendar working closely with CX R&D and key stakeholders to align content with the product roadmap deployments and business priorities.
- Research propose and execute content topics and content series that increase search visibility and LLM discoverability.
- Contribute to and maintain product knowledge bases and developer documentation with a high level of technical accuracy.
- Work effectively in a 100% work-from-home environment demonstrating strong written communication autonomy and comfort collaborating asynchronously with a distributed team.
Requirements
- Excellent writing skills with native-level English proficiency (British English).
- Proven experience writing for SaaS or enterprise products or a strong background in technical writing.
- Hands-on experience using LLMs for content production including prompting and iteration (e.g. ChatGPT Llama Claude). Experience with tools such as AirOps is a plus.
- Demonstrated technical SEO expertise including keyword research metadata schema site structure Google Analytics Google Search Console and SEO tools such as Ahrefs.
Nice to Have
- Experience fine-tuning or training models for dedicated tasks.
- Strong technical literacy particularly in documentation and knowledge-base writing.
- Experience with content automation or content engineering platforms (e.g. AirOps).
Key Responsibilities Produce high-quality content optimized for both SEO and LLM consumption ensuring clarity accuracy and scalability.Develop in-depth content on product applications use cases and case studies with strong technical depth when required.Create authoritative CX industry content that s...
Key Responsibilities
- Produce high-quality content optimized for both SEO and LLM consumption ensuring clarity accuracy and scalability.
- Develop in-depth content on product applications use cases and case studies with strong technical depth when required.
- Create authoritative CX industry content that supports marketing sales and thought leadership.
- Own and continuously improve content performance with the ability to demonstrate impact through SEO results traffic growth engagement and CTA conversion metrics.
- Automate content creation workflows and optimize train and iterate on selected LLMs to produce higher-quality content at scale. Experience with content engineering tools such as AirOps is a strong plus.
- Conduct keyword research to support SEO-optimized content and continuously improve on-site copy structure metadata and schema markups across web pages and published resources.
- Monitor website and content performance using Google Analytics and Google Search Console and recommend data-driven optimizations.
- Track and improve brand visibility in search engines and LLMs with bonus points for experience using tools or workflows that automate this process.
- Own and manage the content calendar working closely with CX R&D and key stakeholders to align content with the product roadmap deployments and business priorities.
- Research propose and execute content topics and content series that increase search visibility and LLM discoverability.
- Contribute to and maintain product knowledge bases and developer documentation with a high level of technical accuracy.
- Work effectively in a 100% work-from-home environment demonstrating strong written communication autonomy and comfort collaborating asynchronously with a distributed team.
Requirements
- Excellent writing skills with native-level English proficiency (British English).
- Proven experience writing for SaaS or enterprise products or a strong background in technical writing.
- Hands-on experience using LLMs for content production including prompting and iteration (e.g. ChatGPT Llama Claude). Experience with tools such as AirOps is a plus.
- Demonstrated technical SEO expertise including keyword research metadata schema site structure Google Analytics Google Search Console and SEO tools such as Ahrefs.
Nice to Have
- Experience fine-tuning or training models for dedicated tasks.
- Strong technical literacy particularly in documentation and knowledge-base writing.
- Experience with content automation or content engineering platforms (e.g. AirOps).
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