Order Operations Lead
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Job Location:
Sterling Heights, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Order Operations Lead plays a critical role in ensuring accurate timely and disciplined order execution while strengthening the companys operational foundation through consistent system use and process adherence. This role owns the front end of order flow and serves as the connective tissue between customers Sales and Operations to ensure work enters the business cleanly and progresses without friction.
This is a hands-on system-focused position with direct responsibility for order entry accuracy proactive customer communication and reliable order progression through the ERP system. The role works closely with Operations leadership to learn the business end-to-end.
Responsibilities:
- Enter and maintain customer orders in the ERP system with a high level of accuracy
- Validate pricing quantities lead times and special requirements
- Monitor order status to ensure timely release and progression through operations
- Maintain clean complete and reliable order data that supports scheduling invoicing and reporting
- Serve as a primary point of contact for order-related customer questions
- Proactively follow up on open orders changes and delivery updates
- Communicate clearly and professionally to support a consistent customer experience
- Learn and document current order-to-cash and operational workflows
- Identify recurring issues breakdowns or inefficiencies in day-to-day execution
- Partner with Operations leadership to help implement improvements once systems and processes are fully understood
- Work closely with Sales Scheduling Production and Accounting
- Ensure information flows clearly and consistently between teams
- Support operational projects reporting and system initiatives as needed
- Other duties as assigned
Qualifications:
- Experience in operations order management customer service or manufacturing environments preferred
- Strong attention to detail and organization
- Comfort working in ERP or business systems
- Clear written and verbal communication skills
- Analytical mindset with an interest in process improvement
- Comfortable working in a fast-changing manufacturing environment where processes are actively evolving
Key Skills
- Lpc
- ABAP
- Benefits & Compensation
- Investor Relations
- ITIL
- Art
About Company
Thread-Craft has the technical expertise to repair or replace virtually any Ball Screw to OEM specifications. Thread-Craft provides on-site engineering services, and has over 10,000 Ball Screw assembly drawings on file.
