Member Services Specialist

As a Member Services Specialist youll play a key role in helping members and organizations thrive by ensuring accurate billing timely revenue recovery and exceptional member this role youll act as an extension of our software customers Accounts Receivable and Member Management teams using Daxkos industry-leading software and your people skills to resolve billing issues and support members with care and professionalism.

Youll work directly with members through phone and email helping them navigate billing questions account updates and membership changesoften turning challenging situations into positive experiences. This is a great opportunity for someone who enjoys problem-solving helping others and working in a collaborative fast-paced environment.

This role reports to the Team Lead Member Services.

What Youll Do

• Serve as a trusted point of contact for members via email and inbound/outbound phone calls
• Manage a high volume of member interactions while maintaining a calm professional and empathetic approach
• Investigate and resolve billing and account-related questions including fees holds freezes and terminations
• De-escalate challenging situations and provide thoughtful solution-oriented support
• Maintain accurate and up-to-date member financial records
• Use Daxko software to process billing reconcile accounts and generate reports
• Collaborate with teammates and internal partners to ensure a seamless member experience
• Meet or exceed weekly monthly and quarterly performance goals
• Participate in team trainings and contribute to ongoing process and service improvements
• Follow established compliance policies and standard operating procedures

Qualifications :

What Youll Bring

Required Skills & Abilities

• Strong communication and interpersonal skills with a focus on active listening
• A customer-first mindset with patience empathy and professionalism
• Strong problem-solving and critical-thinking abilities
• Comfort working with computers multiple systems and detailed data
• Ability to manage time effectively and work independently
• Attention to detail and commitment to accuracy
• Ability to thrive in a fast-paced high-volume call center environment

Education & Experience

• High school diploma or equivalent
• At least 6 months of customer service or related experience
• Proficiency using a PC
• Experience with CRM systems (e.g. Salesforce)

Preferred Qualifications

• Bachelors degree
• 1 year of customer service experience
• Bilingual or multilingual abilities
• Experience handling escalated customer situations with confidence and care

Additional Information :

The the pay range for this role is $16.06-$24.03 per hour. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include:

  Flexible paid time off 
Affordable health dental and vision insurance options
  Monthly fitness reimbursement
  401(k) matching
  New-Parent Paid Leave
  Casual work environments
  Remote work

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time