Front Office Manager
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
At Roswyn A Morgans Originals Hotel our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals ensuring smooth daily operations while delivering personalized memorable service that reflects the Morgans Originals spirit.
This role is hands-on people-focused and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence.
What youll do...
Lead the Front Office team by examplebe visible approachable and proactive in guiding and supporting your colleagues.
Oversee all front desk operations including check-ins check-outs room allocations and VIP guest handling.
Ensure every guest interaction is warm authentic and memorable reflecting the Morgans Originals spirit.
Act as the primary point of contact for guest concerns resolving issues with empathy efficiency and creativity.
Collaborate closely with F&B Housekeeping and other departments to ensure seamless coordination and service delivery.
Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.
Monitor guest feedback escalate trends and work with the team to continuously elevate the experience.
Assist with recruitment training coaching and motivating the Front Office team.
Oversee operational reports handovers and internal communications ensuring accuracy and timeliness.
Support safety security and emergency protocols within the Front Office during shifts.
Qualifications :
What were looking for
Previous experience as a Front Office Manager Assistant Front Office Manager or similar supervisory role in a luxury or lifestyle hotel.
A natural host who loves connecting with people solving problems and creating special moments.
Strong leadership and interpersonal skills with the ability to bring out the best in your team.
Confident decision-maker calm and composed in fast-paced or challenging situations.
Excellent organizational skills and strong attention to detail.
Fluent in English; additional languages (especially Hindi or regional languages) are a plus.
Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.
Flexible with working hours including evenings weekends and holidays.
Embodies the Morgans Originals spirit: creative bold approachable and always looking to do things a little differently.
Additional Information :
Whats in it for you...
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
