Principal Gen AI Specialist ANZ

ServiceNow is on an ambitious journey to $16B and our Solution Sales team is at the forefront of this growth. Our unique positioning in Gen AI is accelerating this momentum creating unprecedented opportunities to transform how enterprises operate.

Were seeking a Principal Gen AI Specialist to help us capture this generational moment in the Australian market. This is a leadership role where youll shape and execute Gen AI strategies drive cross-functional collaboration and directly influence market success.

What Youll Do

As a Principal Gen AI Specialist you will partner with Major Area leadership to define and execute Go-To-Market priorities for Gen AI across the integrated ServiceNow Platform. Youll be a strategic advisor a coach and a hands-on contributor to our most important pursuits.

• Drive growth strategy: Develop and execute regional Gen AI growth plans in collaboration with Field Sales Pre-Sales Marketing Alliances & Channels Professional Services and Sales Operations.
• Own the pipeline: Build manage and report on Gen AI forecast and pipeline in close partnership with Major Area leadership.
• Elevate the team: Coach core teams to identify Gen AI opportunities and navigate complex sales cycles with deep solution expertise.
• Build partner capability: Work with our Partner and Channel organisation to establish sell-to sell-with and sell-through models for Gen AI in your territory.
• Shape best practices: Establish and drive sales excellence including reference accounts demand generation repeatable sales plays enablement and partner activation.
• Engage at C-level: Champion large deals and ensure success through direct engagement with executive stakeholders.
• Be the expert: Serve as a trusted advisor for Executive Briefing Centres and represent ServiceNow at sales and market conferences.
• Stay ahead of the market: Monitor industry developments competitor activities and emerging trends to inform product direction and leadership decisions.

Qualifications :

Essential experience:

• 10 years in technical consultative selling account management or sales strategy roles.
• Deep Gen AI and automation solution expertise whether as a Sales professional Solution Consultant or practitioner. Specialist sales experience is highly valued.
• Proven success in large global software companies (2000 employees) with experience operating effectively in matrixed sales environments.
• Strong track record of managing multi-tiered customer relationships and building trusted partnerships at C-suite level.
• Consistent history of meeting and exceeding team quotas.
• Business development and strategic planning experience with VP-level leadership.

Skills and attributes:

• Exceptional communication presentation and executive presence.
• Strong coaching acumen with a genuine passion for developing others.
• Ability to navigate complex opportunities and drive cross-functional collaboration.
• A self-starter mentality with high integrity and a collaborative spirit.
• Willingness and ability to travel up to 50% of the time.

Why ServiceNow

We live our Hungry and Humble mantra every day. Youll join a high-powered global team of Gen AI specialists who share best practices and support each others success. This is your opportunity to shape the future of enterprise AI while building your career with a company thats redefining whats possible.

If youre ready to combine Gen AI domain expertise with sales execution excellence to deliver measurable results we want to hear from you.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time