ER LR Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

We are searching for the best talent for ER LR Analyst.

Major Duties/Responsibilities

• Respond to Employee Relations requests prioritizing them based on their importance.

• Determine if there has been a violation of policies or practices by reviewing relevant policies

• Build trusted partnerships with customers team members and stakeholders through effective communication (written and verbal)

• Investigate and resolve issues promptly escalating inquiries when required

• Implement investigation plans and manage them effectively including assigning resources identifying witnesses and scheduling interviews

• Assist in creating performance improvement plans (PIP) and corrective action steps

• Provide data reports conduct analyses and identify insights to support team performance and continuously improve the employee experience of ERLR

• Contribute to training initiatives to enhance performance and continuous learning of employees and people leaders in the organization

• Encourage customers to utilize self-service options and educate them about available services

• Maintain accurate documentation identify operational improvements and ensure timely resolution of assigned tasks and inquiries

• Establish and maintain a confidential and sensitive work environment focusing on customer service by handling all customer requests in a professional manner using judgement coaching and advisory skills.

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• Demonstrates a metric-oriented and data-driven approach to decision-making.

• Skilled in using Power BI and Power Automate to streamline processes and visualize data.

• Exhibits creativity in problem-solving and process improvement.

• Shows strong learning agility and curiosity to explore new tools and methodologies.

• Fluent in English and Spanish Language (written and verbal)

• Experience working in an HR function

• Ability to accurately collect information in order to understand and assess the clients needs and situation

• Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required

• Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance

• Strong attention to detail

• Demonstrates discretion professionalism and confidentiality

• Enthusiastic team player with a strong drive to create a positive work environment

• Will be trusted to secure and maintain confidential information

• Ability to gather consolidate and analyse data understand what it means and develop reports

• Implements improved processes to increase team efficiency and effectiveness

• Ability to prioritize workload and provide timely follow-up and resolution

Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g. MS Office Excel email fax Internet Explorer)

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