People and Culture Support Coordinator
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Job Location:
Palmerston North - New Zealand
Monthly Salary:
$ 65070 - 81150
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Be the friendly knowledgeable first point of contact that connects DOC people with the People & Culture support they need to thrive
$65070 $81150 pro-rata
Two fixed term/secondment positions: 12 months flexible location across DOC offices with existing team members
Our vision: Nature is thriving in Aotearoa Te Oranga o te Ao Tūroa
The Department of Conservation Te Papa Atawhai (DOC) serves to protect and restore nature across Aotearoa. When nature thrives we all thrive.
Ko tā Te Papa Atawhai he tiaki he whakarauora anō hoki i te taiao puta noa i Aotearoa. He oranga taiao he oranga tangata.
Mō te tūranga About the role
Do you thrive on helping people solving problems and keeping things running smoothly behind the scenes Join DOCs People & Culture Support Hub and play a key part in supporting the people who protect Aotearoas natural and cultural heritage every day.
As a People & Culture Support Coordinator youll be a first point of contact for People & Culture enquiries providing timely practical support to DOC employees and people leaders. Working within a collaborative Hub model youll manage enquiries end-to-end through case management guide people through self-service tools and standard processes and process a range of transactional HR activities. Youll use sound judgement to resolve issues escalate where needed and help deliver a positive customer experience.
The position will be focused on:
Managing P&C enquiries end-to-end (logging prioritising responding and closing cases)
Providing frontline HR operational support and processing worker changes (e.g. secondments changes to working arrangements documentation and system updates)
Supporting employees and people leaders to use self-service tools and follow standard P&C processes (e.g. leave staff movements)
Being part of the People & Culture phoneline roster responding to calls resolving straightforward enquiries and triaging/escalating more complex matters
Working closely with colleagues across P&C and DOC to resolve issues and keep things moving
Click here for the Role Description
Ngā pūkenga me ngā wheako Skills and experience
Youre great with people confident juggling multiple tasks and you enjoy varied work in a fast-paced support environment. Youre careful with details communicate clearly and take pride in being reliable and responsive.
You bring:
Experience with HR systems and/or case management tools (e.g. Workday JadeStar ServiceNow or similar)
Strong written and verbal communication with a customer-first mindset
Great organisation skills and attention to detail
Sound judgement including knowing when to escalate sensitive or complex matters
A strong commitment to confidentiality privacy and responsible handling of people data
An understanding of DOCs Treaty Partnership and the ability to incorporate tikanga and te reo Māori in your work
Desirable:
Experience in HR operations/shared services or recruitment support
Knowledge of employment agreements and relevant employment legislation
Mō te tīma About the team
The People and Culture Directorate supports DOC to build and be a great organisation. We deliver services across the employee lifecycle from attraction and onboarding to development and core conservation capability helping our people thrive.
He aha ngā pāinga mōu Whats in it for you
DOC places importance on developing a culture where everyone can participate thrive and grow. Were working towards being an organisation that is diverse equitable and inclusive by default. You can learn more about what we offer here.
We support flexible work arrangements for our kaimahi who are working in a wide variety of roles and locations across Aotearoa. Flexible options will be considered based on your role and in discussion with your leader.
Tonoa inaiānei Apply now
Apply online with a CV and cover letter that highlights your relevant skills experience and motivation for joining Te Papa Atawhai. Please note due to the high volume of applications we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.
If you require any accommodations or adjustments during the recruitment process please let us know.
The salary range for this position is $65070 $81150 pro-rata with the starting salary of the successful applicant being based on their relevant skills and experience.
Eligibility to work in New Zealand is mandatory this includes holding a valid work visa that covers the whole period of employment.
Due to high volumes we are not engaging with recruitment agencies for this role.
Rā whakakapi Applications close at 11:59 pm on Sunday 1 February 2026
Depending on the volume of applications received we may close this advertisement early so please submit your application as soon as possible.
Me he pātai anō whakapā mai For further enquiries please contact German Basov Team Lead People & Culture Support at
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
