German-Speaking Travel Portal Support Agent
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Work-from-Home anywhere in Greece
Operational Hub: Thessaloniki Attrina
Join one of the worlds largest online travel platforms used by millions of customers globally to book flights hotels and travel services. The project supports travelers throughout the entire booking journey from reservation creation to post-travel support.
This role is ideal for candidates who enjoy customer interaction travel-related problem solving and working in a fast-paced international environment.
Your Role
As a Travel Support Agent you will be the first point of contact for customers assisting them via phone email and messaging channels. You will support customers primarily in German with English overflow depending on daily demand (approximately 1%90%).
English is also used for training internal communication and system navigation.
Key Responsibilities
Handle customer inquiries related to existing bookings and accountsSupport cancellation and modification requests for flights hotels and packages
Process refund requests and payment-related inquiries
Manage complaints and provide service recovery solutions
Assist with partner/extranet accounts and reviews
Respond to general information requests with accuracy and professionalism
Ensure a high level of customer satisfaction and quality standards
Working Hours & Schedule
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Service Hours: 08:00 00:00
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Schedule: Rotational shifts MondayFriday and weekends
Training & Onboarding
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15 days of fully paid training
In-depth onboarding on booking systems workflows and customer scenarios
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Continuous coaching and quality feedback
Training Start Dates & Interview Deadlines:
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Training: 06 March 2026 Interview deadline: 25 February 2026
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Training: 24 April 2026 Interview deadline: 15 April 2026
Salary & Bonus Package
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Base Salary: 1300 gross per month
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Productivity Bonus: Up to 10% of gross salary (based on KPIs)
- Meal Allowance: Edenred Ticket Restaurant up to 100 per month (attendance-based)
Relocation Support to Greece
Choose the option that suits you best:
Option 1 Full Relocation Package
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Flight ticket
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2 weeks of hotel accommodation
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Real estate agency fee covered
Option 2 Flexible Relocation
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250 relocation allowance
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Real estate agency fee covered
Language Requirements
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German: C1 or native-level fluency (mandatory)
- English: B2 (training tools internal communication and overflow support)
Benefits & Work Environment
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Private healthcare benefits and employee discounts
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Free online Greek language courses
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Career growth opportunities within a global CX and travel environment
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International multicultural and inclusive workplace
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Team events CSR initiatives and community programs
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Certified Great Place to Work employer
Hiring Process
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Application review
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Online German & English language assessment
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Interviews with the project team
Ready to support travelers worldwide and grow your career in the travel industry
Apply now and become part of a global travel support operation delivering seamless customer experiences every day.
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
