Technology Program Manager

Job Description:

Title: Technology Program Manager

Location: Remote US

Reports to: Senior Director of Technology & Product Portfolio Management

The Role

We are seeking a Technology Program Manager to report to the Senior Director of Technology & Product Portfolio Management. This role will drive consistency operational excellence and strategic alignment across J.D. Powers technology and engineering organization by implementing and managing standardized processes governance frameworks and delivery practices that span all technology teams.

You will serve as the primary champion for technology delivery consistencyensuring that capacity planning resource allocation release management and execution standards are applied uniformly across the engineering organization. Working in close partnership with the Product Program Manager you will create seamless coordination between engineering and product delivery enabling cross-functional alignment and efficient end-to-end execution from concept through production.

This is a remote position for a seasoned program management professional who excels at bringing structure to technical delivery driving adoption of engineering best practices and building strong relationships across development teams. You will operate at the enterprise level working horizontally across technology teams while maintaining deep visibility into engineering capacity release health technical dependencies and delivery performance.

Key Responsibilities

Technology Portfolio Delivery & Governance

• Drive Consistent Technology Delivery Practices: Implement and manage standardized engineering delivery processes technical governance checkpoints and execution frameworks across all technology teams.

• Manage Cross-Technology Portfolio Coordination: Maintain comprehensive visibility across the technology portfolio tracking engineering progress identifying technical dependencies and ensuring alignment with product roadmaps and strategic priorities.

• Facilitate Technical Governance Reviews: Lead and coordinate technical readiness assessments architecture reviews and quality gates to ensure engineering initiatives meet standards before progressing through delivery phases.

• Support Technology Resource Allocation: Partner with engineering leadership to ensure technical resources skills and capacity are strategically allocated to highest-priority initiatives.

• Monitor Technology Portfolio Health: Proactively identify technical risks resource constraints architectural blockers and delivery challenges; escalate issues and drive resolution through appropriate channels.

Product-Technology Partnership

• Partner with Product Program Manager: Work in lockstep to ensure product and technology delivery processes are aligned complementary and enable seamless cross-functional execution from planning through release.

• Bridge Engineering and Product Organizations: Facilitate coordination communication and joint planning between engineering teams and product managers to ensure unified delivery approaches and realistic commitments.

• Align on Shared Standards: Collaborate to establish consistent definitions metrics reporting formats and governance practices that work across both technology and product domains.

• Enable End-to-End Visibility: Create integrated views of technology and product delivery that provide comprehensive portfolio insights to leadership and stakeholders.

• Drive Cross-Functional Problem Solving: Work together to address systemic delivery challenges process gaps technical debt prioritization and coordination issues that span product and engineering teams.

Engineering Capacity Planning & Resource Management

• Unify Capacity Planning Practices: Establish and implement standardized capacity planning processes across all engineering teams ensuring consistent approaches to forecasting allocation and utilization tracking.

• Create Capacity Visibility: Develop and maintain dashboards and reporting that provide real-time visibility into engineering capacity allocation to strategic initiatives utilization rates and availability for new work.

• Optimize Resource Allocation: Work with engineering leaders to balance capacity across strategic product development maintenance technical debt reduction and innovation initiatives.

• Forecast Technical Resource Needs: Partner with product and portfolio leadership to anticipate future capacity requirements based on roadmap priorities and strategic objectives.

• Manage Technical Dependencies: Identify and track cross-team dependencies shared services and infrastructure requirements to prevent delivery bottlenecks and enable predictable execution.

• Support Skill Gap Analysis: Collaborate with engineering leadership to identify capability gaps and support workforce planning decisions.

Release Management & Execution Excellence

• Standardize Release Rollout Methodology: Design and implement consistent release management practices deployment frameworks and production rollout procedures across all engineering teams.

• Manage Release Coordination: Orchestrate cross-team releases ensuring proper sequencing dependency management environment readiness and stakeholder communication.

• Establish Release Quality Gates: Define and enforce quality standards testing requirements production readiness criteria and rollback procedures for all releases.

• Drive Release Planning and Scheduling: Facilitate release planning sessions maintain release calendars and coordinate timing across multiple teams to minimize risk and maximize business value delivery.

• Monitor Release Performance: Track release metrics including frequency success rates defect escape rates and rollback incidents; drive continuous improvement in release reliability.

• Enable Production Readiness: Ensure teams have proper runbooks monitoring observability and support processes in place before production releases.

• Coordinate Release Communications: Manage stakeholder communication regarding release schedules impacts risks and outcomes across the organization.

Process Standardization & Operational Excellence

• Implement Technology Intake Processes: Establish structured workflows for evaluating technical initiatives architecture proposals and infrastructure requests to ensure alignment with enterprise standards and strategic priorities.

• Create Transparency Through Reporting: Develop and maintain engineering dashboards status reports and portfolio views that communicate delivery progress technical risks capacity constraints and value realization.

• Build Engineering Delivery Frameworks: Document standard operating procedures best practices and delivery frameworks that enable consistent execution across technology teams.

• Drive DevOps and Automation Adoption: Champion the adoption of CI/CD practices automation and modern engineering practices that improve delivery speed quality and reliability.

• Drive Continuous Improvement: Gather feedback analyze delivery metrics and iterate on processes to enhance engineering efficiency quality and team experience over time.

Stakeholder Management & Change Leadership

• Engage Cross-Functionally: Partner with engineering leaders architects product managers infrastructure teams and operations to ensure portfolio alignment and execution transparency.

• Influence Without Authority: Build credibility and trust across the engineering organization guiding teams to adopt standardized practices through coaching facilitation and demonstrated value.

• Lead Change Management Efforts: Support the adoption of new delivery models release practices capacity planning approaches and governance structures through clear communication training and stakeholder engagement.

• Facilitate Cross-Technology Collaboration: Create forums communities of practice and communication channels that enable knowledge sharing technical alignment and problem-solving across engineering teams.

• Communicate to Senior Leadership: Provide regular concise updates to executive stakeholders on technology portfolio status engineering capacity release performance technical risks and recommended actions.

Qualifications

• 810 years of experience in technology program management engineering operations or delivery management with significant responsibility in software development or technology-centric organizations.

• Proven expertise in managing complex cross-functional technology programs and driving consistency across multiple engineering teams platforms or technology stacks.

• Deep understanding of software development lifecycle including hands-on experience with modern engineering practices.

• Demonstrated success in capacity planning resource management and optimizing engineering team allocation across competing priorities.

• Strong experience with release management including coordinating multi-team releases establishing deployment standards and driving production reliability.

• Proven ability to partner across product and engineering organizations to create unified delivery approaches and resolve technical and cross-functional challenges.

• Strong process design and implementation skills with a track record of standardizing engineering practices and driving adoption at scale.

• Exceptional stakeholder management abilities with experience influencing senior engineering leaders and building alignment across diverse technical teams.

• Excellent analytical and problem-solving skills with the ability to synthesize complex technical information identify patterns and drive data-informed decisions.

• Outstanding communication skills both written and verbal with the ability to translate technical concepts for non-technical audiences and tailor messages for engineers product managers and executive stakeholders.

• Experience with engineering tools and platforms (e.g. Jira GitHub/GitLab Jenkins Azure DevOps Confluence Tableau capacity planning tools) and the ability to leverage them for visibility automation and reporting.

• Bachelors degree in Computer Science Engineering Information Technology or related technical field.

• Program/Project Management Agile or DevOps certifications (e.g. PMP PgMP SAFe Certified Scrum Master DevOps Institute) are a plus but not required.

Why Youll Love This Role

• Drive Enterprise-Wide Technical Excellence: Shape how engineering work is executed across J.D. Power ensuring technology delivery is consistent predictable and strategically aligned.

• Work at the Intersection of Product and Technology: Partner closely with product program management to create seamless integrated delivery across the enterprise.

• Optimize Engineering Effectiveness: Implement capacity planning and release management practices that maximize engineering productivity and enable teams to deliver their best work.

• Build Scalable Engineering Practices: Create processes standards and frameworks that will scale with the organization and elevate engineering maturity over time.

• Collaborate with Engineering Leadership: Gain high visibility and exposure to senior technology leaders while influencing strategic technology portfolio direction.

• Enable Faster More Reliable Releases: Drive improvements in release frequency quality and reliability that directly impact customer value and business outcomes.

• Grow in a Culture of Excellence: Join an organization committed to operational excellence continuous improvement and empowering talented professionals to make meaningful contributions to technology delivery

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients toughest challenges.

Our Values

We POWER Our Customers Success

We are Innovative Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

Should you require accommodations during the recruitment and selection process please reach out

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