HR Manager

The HR Manager serves as the highest-level Human Resources leader at GEM Plumbing & Heating Co. LLC and oversees HR programs policies and operations across the full employee lifecycle. This role partners directly with the leadership team to ensure compliance with all federal state and local requirements while driving strategic improvements to strengthen the organization. The HR Manager serves as the primary point of contact for managers and leadership supporting training and development succession planning and career pathing and promoting positive employee relations through effective guidance and issue resolution.

Essential Job Functions

• Serve as the HR leader at GEM and oversee the HR function across the full employee lifecycle.
• Partner with the leadership team to ensure HR strategy compliance and workforce initiatives align with business goals.
• Serve as the primary point of contact for managers and leadership regarding HR guidance employee relations and policy interpretation.
• Ensure compliance with all federal state and local employment requirements proactively identifying and addressing risk.
• Lead employee relations matters including investigations corrective action guidance and termination risk assessment and approvals.
• Ensure consistent application of policies documentation standards and performance management practices across the organization.
• Oversee and direct HR operations ensuring transactional execution is completed accurately and timely by the HR Generalist/HR team.
• Maintain oversight of HRIS data integrity HR records audits and reporting requirements.
• Oversee payroll and benefits administration processes ensuring proper controls accuracy and issue resolution.
• Lead compensation practices including pay strategy alignment internal equity considerations and offer consistency.
• Drive succession planning workforce planning and leadership capability initiatives in partnership with operations leadership.
• Lead training and development strategy including manager training career pathing and employee development planning.
• Provide coaching direction and accountability to HR staff while driving continuous process improvement.
• Maintain professionalism and confidentiality and provide strong customer service to the business.
• Perform other duties and responsibilities as assigned based on business needs.

Required Skills and Experience

• Bachelors Degree in Human Resources Business Administration or a related field (or equivalent experience).
• Minimum 5 years of progressive HR experience including employee relations compliance and HR operations oversight.
• SHRM Certification (SHRM-CP or SHRM-SCP) preferred
• Prior experience supporting a skilled trades / construction / field service workforce (HVAC plumbing electrical or similar) strongly preferred.
• Experience working in HRIS and operational systems including ADP (required); exposure to ServiceTitan and/or Intacct preferred.
• Advanced proficiency in Microsoft Excel (reporting audits pivot tables lookups) and strong working knowledge of Microsoft Office/Google Workspace tools.
• Strong knowledge of HR compliance and best practices; multi-state experience preferred.
• Ability to maintain confidentiality and handle sensitive matters with professionalism and discretion.
• Excellent communication skills (written and verbal) and ability to influence leaders through sound HR guidance.
• Strong organizational skills with the ability to prioritize multitask and operate effectively in a fast-paced environment.

Working Conditions

Environment

• Office environment with occasional interruptions
• The noise level in the work environment is usually moderate
• Evening and/or early morning and/or weekend/holiday hours periodically
• Ability to work remote with management approval

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job the employee is regularly required to use a computer for extended periods of time including long periods of sitting keyboard entry use of office equipment use of computer monitor
• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• Specific vision abilities required by this job include close vision distance vision and the ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms stooping kneeling crouching standing walking balancing bending leaning kneeling walking and climbing
• Carrying supplies up to 25 lbs.

Required Experience:

Manager