Principal Product Manager Care

Location Details: Pune (Hybrid)

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely

Hybrid: This is a hybrid position. Youll divide your time between working remotely from your home and an office so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team

Join our team...

Join our team at GoDaddy the largest services platform for entrepreneurs worldwide. We empower over 21 million customers globally by providing essential tools and assistance to help them thrive online

Be a part of an innovative company at the forefront of AI technology in customer support

We are seeking a visionary Principal Product Manager to lead the development of our Generative AI Support Agent Assist product. This role requires a strategic thinker with a passion for innovation and a deep understanding of AI-driven solutions. You will be at the forefront of transforming our digital care offerings specifically our Generative AI Agent Assist product suite

Were looking for a product manager who loves working on cutting-edge AI technology obsessed with finding creative solutions to business and customer problems using design thinking and partnering with GoDaddys award-winning 24/7 Care team
Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

What youll get to do...

• Strategic Vision & Roadmap Development: Envision strategize and execute the roadmap for our Generative AI Support Agent Assist product aligning with broader Digital Careobjectives. Rethink customer interaction paradigms in the age of AI to enhance user engagement and satisfaction
• Customer-Centric Innovation: Collaborate closely with the Customer Care team toidentifypain points and opportunities for improvement. Develop a comprehensive vision and strategy to address these challenges through innovative AI solutions
• Product Development & Experimentation: Define and refine product requirements conceptualizing and testing ideas to create transformative customer experiences. Formulate hypotheses and conduct experiments tooptimizeboth customer experience and business outcomes
• Agile Leadership: Lead the scrum team with clear actionable requirements and planning and resource alignment including coordination withengineeringto ensuretimelyand successful product delivery
• Cross-Functional Collaboration & Communication: Partner with internal teams and stakeholders to communicate and evangelize the product vision strategic plans andachievedbusiness results. Foster a culture of collaboration and innovation across the organization
• Market Analysis & Competitive Intelligence:Stay abreast of industry trends competitive landscape and emerging technologies in the AI domain. Use insights to inform product strategy andmaintaina competitive edge

Your experience should include...

• 8 years of experience as a Product Manager developing and launching digital / AI products in a fast-paced environment. Strong understanding of Generative AI technologies
• Proven success in being responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation
• Proficient in Agile methodologies and has experience driving Agile product development
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions assess outcomes and challenge conventional wisdom
• Passion for understanding customer needs pairing with data and great design to solve problems elegantly

You might also have...

• Experience developing products for support centre and internal software tools used by an organization
• Experience building prototypes with AI ( Code or Cursor)
• Experience with CRM systems like Salesforce

Wevegot your back...We offer a range of total rewards that may include paid time off retirement savings (e.g. 401k pension schemes) bonus/incentive eligibility equity grants participation in our employee stock purchase plan competitive health benefits and other family-friendly benefits including parental leave. GoDaddys benefits vary based on individual role and location and can be reviewed in more detail during the interview process

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us

At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy

Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to

GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies