At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Careers that Change Lives

We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive. This position has the responsibility and authority to provide remote and on-site technician support to Midas Rex drills and driving customer satisfaction through service. It also needs strong communication skills as it will serve as a liaison between our field partners and key customers. This position requires a strong technology background balanced with a customer centric mindset. The focus of this position is to deliver exceptional service to our customers and patients by keeping our products fully functional to meet as many surgeries as possible.

Responsibilities may include the following and other duties may be assigned.

• Provides in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota.

• Provides technical advice to customers sales personnel and healthcare professionals responding to product related questions issues and problems.

• Provides sales personnel with technical data necessary for the demonstration of products.

• Acts as a liaison between sales personnel and customers on technical issues.

• May make technical presentations at sales meetings and customer locations.

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.

• Installs operates maintains repairs and modifies equipment on designated equipment.

• Performs a variety of maintenance and technical support on products such as equipment integrated systems and subsystems and software at customer and/or field locations.

• Analyzes and evaluates products and related performance.

• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.

• Lead and participate in product technical repair and clinical use training with domestic international and 3rd party staff members.

• Provide testing and validation support to the manufacturers organization as applicable.

• Keeping accurate records of discussions or correspondence with customers including all assigned complaints follow-up actions root cause analysis and final resolution within the complaint tracking system.

• Travel up to 75%

Must Have: Minimum Requirements

• Bachelors Degree

• Minimum of 2 years of relevant experience or advanced degree with 0 years of experience.

Nice to Have

• Previous experience as Technician/Field Services within medical device industry.

• Experience with orthopedic anatomy surgical protocol and medical terminology a plus

• Ability to troubleshoot with technical skills creativity and high discipline.

• Familiarity with most commonly used test equipment (i.e.: dosimeter power supplies DVMs signal generators flow meters etc.)

• Ability to read and understand schematics and engineering drawings.

• Familiar with the FDA 21 CFR CGMP for Medical devices.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).

Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.