Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Manager Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Overview:

As an Manager Accounts Receivable specializing in Reconciliation and Customer Support you will play a critical role in optimizing revenue cycles strengthening customer relationships and ensuring financial accuracy across the organization. Youre a collaborative customer-centric finance professional who excels at problem-solving building high-trust partnerships and leading cross-functional this role you will oversee account reconciliation support escalated customer inquiries and drive continuous improvement across systems and workflows.

The impact youll make:

• Lead manage and optimize the end-to-end Accounts Receivable function related to outstanding balances.
• Oversee and analyze a complex portfolio of client accounts ensuring financial integrity timely payment collection and clear documentation of account activities.
• Partner closely with Sales Legal Finance and Customer Success to assess account standing address contract or billing discrepancies and align communication strategies for high-impact or sensitive accounts.
• Serve as the primary escalation point for complex customer inquiries demonstrating exceptional professionalism empathy and financial expertise in every interaction.
• Monitor analyze and report on aging reconciliation discrepancies payment trends and delinquency drivers; provide management with insights to support forecasting policy adjustments and process improvements.
• Utilize Salesforce ERP platforms (SAP or similar) and advanced Excel to manage data perform reconciliations identify anomalies and streamline reporting workflows.
• Develop refine and enforce standard operating procedures identifying automation and efficiency opportunities across A/R reconciliation and customer support functions.
• Manage and mentor A/R team members providing training feedback and coaching to elevate performance and ensure consistency in customer experience and financial accuracy.
• Lead or contribute to cross-functional projects that enhance financial operations strengthen compliance improve internal controls and increase customer satisfaction.
• Ensure adherence to company policies audit requirements and regulatory guidelines maintaining a high standard of data integrity and documentation.
• Provide direct leadership and day-to-day direction to A/R team members including supervision workload prioritization and guidance on complex reconciliation and customer support issues.
• Make decisions on account escalation resolution reconciliation approaches payment plans and write-off recommendations balancing financial risk compliance and customer impact.
• Hire train coach and evaluate team members including conducting interviews setting performance expectations and delivering regular feedback and performance reviews.
• Establish and maintain consistent workflows standards and coverage models to ensure accuracy timeliness and a high-quality customer experience.
• Identify development needs and process improvement opportunities partnering with leadership to implement training system enhancements and operational improvements.

What youve accomplished:

• Bachelors degree (BS/BA) in Accounting Finance Business Administration or equivalent professional experience.
• 5 years of experience in Accounts Receivable billing operations or financial reconciliation roles.
• 3 years of customer service or client-facing experience with a strong track record of resolving complex billing or account issues.
• 2 years of Salesforce experience including reporting case/ticket management and workflow optimization.
• Advanced Excel skills including data analysis VLOOKUP/XLOOKUP pivot tables and reconciliation tools.
• Exceptional written and verbal communication skills with the ability to clearly explain financial concepts to non-finance stakeholders.
• Strong organizational leadership and prioritization abilities in a fast-paced high-volume environment.
• Demonstrated ability to work independently exercise sound judgment and solve complex operational or financial issues.

Bonus points:

• Experience with SAP or comparable ERP systems including reporting reconciliations and financial workflows.
• Proven ability to adapt to evolving tools systems and business requirements.
• Track record of process improvement automation or project leadership within A/R or financial operations.
• Experience training mentoring or leading team members with a focus on skill development and operational excellence.

The base pay range for this position is $101600.00 - $110971.00 per year

2026 US Benefits for Full Time Regular Employees:

• Physical Health (Medical Dental & Vision)
• 100% employer-paid premium for employees
• Up to 80% coverage for dependents
• Company HSA contribution with the High Deductible Health Plan
• 401(k) Retirement Plan (employer will match contribution up to 3.5% of employee contribution)
• Basic Life Voluntary Life and AD&D Insurance options
• Supplemental voluntary benefits
• Student Loan Repayment/529 Education Savings with a monthly company contribution
• FSA (Medical Dependent Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Identity theft protection
• Legal access to a network of attorneys
• PTO paid sick leave and company holidays (including a 2026 holiday shutdown)
• Paid parental leave

Why Work at Weedmaps

Life at Weedmaps means innovation and heart. Come join us if you care about the plant the people who love it and are ready to let your talent shine. We foster a bustling and collaborative culture that revolves around an environment that focuses on the benefits of weed and the community that supports it.

You too can have a hand in shaping the industrys future; ready to roll with us

See how weve grownour journey leadership team and whats next at Weedmaps:

Founded in 2008 weve grown from a small startup to a global leader in the cannabis industry. Our dedication to transparency education and community has set us apart and today we proudly serve cannabis to consumers and businesses in the U.S. and worldwide.

Freedom to choose. Freedom to access. Freedom to enjoy.

Notice to prospective Weedmaps job applicants:

Our team has been made aware of incidents involving LinkedIn Telegram and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts but in the meantime please be mindful of the following:

• Our recruiters will always communicate with candidates through an @ email address.

• CORRECT:

• INCORRECT:

• Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply interview or work for Weedmaps.

• If you are interested in a role at Weedmaps please apply through our established channels.

• Weedmaps Careers Page or LinkedIn

If you are unsure if a communication is legitimate please contact our recruitment team at and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!

Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race such as hair texture and protective hairstyles) religion and religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age military status veteran status uniformed service member status sexual orientation transgender identity citizenship status pregnancy or any other consideration made unlawful by federal state or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify including your rights and responsibilities please visit are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws unless the accommodation presents undue hardship. Please email us at peopleoperations at if you would like to confidentially discuss a potential accommodation during the interview process.