Client Services & Operations Coordinator (CSOC)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Bi-Lingual (English/Spanish) Client Services & Operations Coordinator
Location: Arena Towers In Office
Schedule: MondayThursday 10:00 AM 3:00 PM (20 hours/week)
Pay Rate: $23/hour
Employment Type: Part-Time to Full-Time Non-Exempt
Position Summary
The Client Services & Operations Coordinator supports the Intake Coordinator by assisting with client intake and referral processes while also providing general administrative and office support. This role helps ensure a smooth organized and professional experience for clients from first contact through intake scheduling and documentation. Client Services & Operations Coordinator maintains accurate records supports day-to-day office operations and handles sensitive information with professionalism discretion and confidentiality.
Essential Duties and Responsibilities
Client Intake & Referral Support
- Assist the Intake Coordinator with processing new client referrals and intake documentation.
- Collect verify and organize client demographic information and required intake forms.
- Support clients through the intake process by answering questions and providing clear guidance on next steps.
- Answer inbound calls and respond to intake-related inquiries in a professional and timely manner.
- Route calls/messages to the appropriate team members when needed.
- Schedule intake appointments and send reminders or follow-up communication as directed.
- Ensure intake records are complete accurate and properly filed (paper and/or electronic).
- Maintain organized intake tracking systems to support workflow efficiency.
- Provide translation services when applicable/assigned.
Administrative & Office Support
- Perform general administrative duties including scanning filing copying data entry and document organization.
- Maintain orderly office systems and support daily operations to ensure a professional environment.
- Assist staff with clerical and administrative tasks as assigned.
- Help manage and maintain confidential client records in compliance with HIPAA and internal policies.
- Support office supply organization and restocking as needed.
- Assist with preparing documents and packets for intake appointments and staff use.
Professional Communication & Customer Service
- Provide a welcoming supportive and respectful environment for clients and visitors.
- Communicate clearly and professionally with clients staff and external partners.
- Demonstrate empathy and patience when working with individuals in stressful or sensitive situations.
- Handle confidential and sensitive information with discretion and professionalism at all times.
Qualifications
- High school diploma or equivalent
- Strong organizational skills and attention to detail.
- Ability to communicate professionally by phone email and in person.
- Ability to maintain confidentiality and follow HIPAA/privacy standards.
- Basic computer skills (data entry scanning document management).
Preferred
- Bachelors degree preferred
- Prior experience in an office healthcare social services or client-facing administrative role.
- Experience with intake/referrals scheduling or maintaining client records.
- Bilingual/translation ability (as applicable to role needs).
Core Skills & Competencies
- Professional communication and customer service
- Accuracy and attention to detail
- Time management and task prioritization
- Confidentiality and ethical handling of information
- Teamwork and willingness to assist where needed
- Ability to work in a fast-paced environment
Required Experience:
Junior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Life Enhancement Services Call today to enhance your life Office: 202-269-2401 Access Helpline 1(888)-793-4357 Enhancing the lives of individuals, families, and the community! Servicing children, adolescents, and adults.We are Nationally Certified with CARFLES has achieved important c ... View more
