Training Associate

Job Purpose

The Training Associate is responsible for delivering high-quality training to drivers/customers to ensure they understand company processes platform usage safety standards and performance expectations. The role focuses on onboarding training refresher sessions and continuous skills development to drive compliance performance and customer satisfaction.

Key Responsibilities

Training Delivery & Facilitation

• Conduct onboarding training sessions for new drivers/customers (classroom field and virtual).
  

• Deliver training on Uber company SOPs safety procedures and customer service standards.
  

• Facilitate refresher and corrective training sessions for underperforming or non-compliant drivers.
  

Training Content & Materials

• Support the Training Lead in preparing updating and improving training materials presentations and guides.
  

• Ensure training content is easy to understand practical and aligned with operational realities.
  

• Adapt training materials based on feedback operational changes or new product launches.
  

Performance & Compliance Support

• Assess trainee understanding through quizzes role plays and practical demonstrations.
  

• Identify skill gaps and recommend coaching or retraining where necessary.
  

• Ensure all trainees meet minimum competency and compliance requirements before activation.
  

Training Administration & Reporting

• Maintain accurate training attendance records and trainee performance data.
  

• Submit daily and weekly training reports including number trained pass rates and challenges.
  

• Track training completion and certification status of drivers/customers.
  

Cross-Functional Collaboration

• Work closely with Sales Customer Support and Operations teams to align training with onboarding needs.
  

• Support smooth handover of trained customers to Operations and Customer Success teams.
  

• Escalate training-related issues risks or gaps to the Training Lead promptly.
  

Requirements

Required Qualifications & Experience

• Diploma or Bachelors degree in Education Business Operations or a related field (preferred).
  

• 13 years of experience in training facilitation customer operations or driver management.
  

• Experience training adults in operational or field-based environments is an advantage.
  

• Strong communication and presentation skills.
  

• Basic computer skills (Google Workspace CRM/LMS tools).
  

Key Competencies

• Strong facilitation and coaching skills
  

• Clear verbal and written communication
  

• Attention to detail and structure
  

• Patience and ability to work with diverse learners
  

Benefits

• Career growth opportunities within Training and Customer Operations.
  
• Supportive team environment with access to modern training tools.
  
• Work with a mission driven team focused on sustainability and clean mobility.
  
• Skills development in adult learning and performance management.
  
• Continuous learning in training delivery facilitation and coaching.