Assistant Vice President, Product Owner – ServiceNow

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Vice President Product Owner ServiceNow!
In this role the incumbent should be a skilled and visionary Product Owner ServiceNow to join our Digital Transformation team. This role will be instrumental in driving the deployment and strategic use of ServiceNow solutions across Genpacts client engagements. The incumbent should have a strong background in IT service management process optimization and stakeholder collaboration.
Responsibilities
Identify and evaluate opportunities for process improvement and automation using ServiceNow solutions.
Analyse existing IT and business service management processes to uncover inefficiencies and transformation opportunities.
Collaborate with client stakeholders to define business requirements and translate them into ServiceNow product capabilities.
Develop compelling value propositions and business cases for ServiceNow deployment.
Lead the end-to-end deployment journey of ServiceNow products ensuring alignment with client goals and successful adoption.
Act as a liaison between Genpacts internal teams ServiceNow and client organizations to ensure smooth implementation and continuous improvement.
Foster strong client relationships and drive value realization through strategic use of ServiceNow capabilities.
Facilitate workshops and discovery sessions to gather insights and define solution roadmaps.
Ensure timely communication and reporting to all stakeholders throughout the project lifecycle.
Monitor post-deployment performance and identify opportunities for further optimization and innovation.
Support change management and training initiatives to ensure successful user adoption.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in information technology Computer Science Business or related field; MBA or equivalent preferred.
Experience in IT service management product ownership or consulting roles.
Proven experience working with ServiceNow or similar ITSM platforms.
Strong understanding of ITSM ITOM and business service management processes.
Experience in client-facing roles with strong stakeholder management and communication skills.
Demonstrated ability to lead cross-functional teams and manage complex deployments.

Preferred Qualifications/ Skills
Hands-on experience with ServiceNow modules such as Incident Management Change Management CMDB and Service Catalog.
Strong analytical and problem-solving skills.
Ability to build trust and influence senior stakeholders.
Agile methodology experience and familiarity with product lifecycle management.
Excellent presentation and storytelling skills to articulate value propositions.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.