Business Owner

We are building AI-powered solutions that help financial institutions operate smarter faster and at scale. Working in highly regulated environments we focus on delivering technology that boosts performance while maintaining strong standards of compliance and customer experience.

Youll be part of the team behind Sophiaan AI-powered product designed to elevate telesales and customer engagement for banks and financial institutions especially across existing customer portfolios. Sophia leverages advanced AI to enable more natural effective conversations support personalized outreach strategies and help organizations scale campaigns while saving time and operational effort. As we bring Sophia to market youll help shape a product that turns telesales into a scalable measurable growth engine for financial institutions.

How you will make an impact in this role

We are looking for a Business Owner to lead high-impact client initiatives end-to-end owning the success of each engagement as a businessfrom defining the right problems and delivering solutions to measuring outcomes and scaling what works. This role goes beyond traditional project or client success management: you are accountable for why an initiative matters how it creates value and whether it delivers real results. As the single owner of outcomes you will translate client goals into clear business metrics accelerate time-to-value and adoption strengthen retention or expansion turn execution data and client signals into actionable insights and continuously raise the quality and impact of client delivery across Trusting Social.

What you will do

• Own Client Outcomes: Lead each initiative end-to-end (problem definition execution outcomes learning) and stay accountable for business results making smart trade-offs between scope speed and impact while spotting risks early.
• Be Insight-Driven per Client/Project: Understand the clients context and success drivers use data feedback delivery signals to see whats working (or not) and adjust scope sequencing or approach through a hypothesis execution measurement adjustment loop.
• Define Success & Done: Align with the Product Manager and client stakeholders on success metrics baselines/targets and a clear definition of done tied to real business value.
• Lead End-to-End Delivery with Authority: Own the plan (scope milestones timeline dependencies risks) drive execution across Product Engineering QA Data and Client teams run key rituals (kickoffs weekly reviews exec updates retrospectives) and manage the critical path.
• Operate as the Trusted Client Business Lead: Be the main point of accountability communicate confidently with decision-makers manage expectations and scope changes transparently and influence without authority.
• Turn Outcomes into Scalable Learnings: Review post-delivery results (adoption performance retention expansion) capture patterns and improve playbooks success metrics frameworks and best practices across accounts.

What you will need to have

• Proven experience owning complex cross-functional initiatives end-to-end with accountability for results
• Strong client-facing presence with the ability to influence senior stakeholders and drive alignment
• Ability to define success metrics and connect execution to measurable business outcomes
• Comfort working with data to track adoption performance risks and impact
• Strong planning and delivery management skills across scope timeline dependencies and risk
• Clear structured communication and the ability to simplify complexity into decisions and actions
• Familiarity with delivery tools such as Jira Asana Monday or equivalent

Nice to have

• Experience in SaaS B2B or enterprise client delivery
• Exposure to retention expansion or revenue-linked initiatives
• Familiarity with Agile/Scrum/Kanban ways of working
• Experience working with AI data or platform products

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation including 13th-month salary and performance bonuses.
• Comprehensive health carefor you and your dependents.
• Generous leave policiesand flexible work hours.
• Convenient District 1 office location (next to the metro station).
• On-site lunch Grab for work allowance and fully equipped workstations.
• Funteam-building activities sponsored sports clubs and Thursday happy hours.
• Unlimited free coffee tea snacks and fruit.
• A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

Trusting Social is an AI-first fintech company pioneering the use of data and machine learning to expand fair access to credit in emerging markets. We are deeply committed to consumer data rights and responsible innovation building products that balance performance with transparency security and long-term trust. Powered by AI and Big Data we solve complex problems at scale supported by a culture of ownership integrity and continuous experimentationoffering an environment where you can learn fast push boundaries and deliver real-world impact.

For more information about us please visit our website: