Project Manager

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.

Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intelligent user experiences Do you have an innate customer empathy and a drive to solve complex problems from first principles If youre ready to take extreme ownership and shape the future of voice technology we want you on our team!

How you will make an impact in this role

In this role you will ensure client initiatives are delivered successfully from definition through execution by owning outcomesnot just activities. You will translate client goals into clear success metrics align stakeholders on what done looks like and drive measurable business impact such as faster time-to-value stronger adoption and improved retention or expansion outcomes. By coordinating cross-functional teams managing dependencies and risks and proactively removing blockers you will keep projects on track and delivered on time with high quality.

What you will do

Define success metrics and outcomes

Partner with Product Manager and client stakeholders to translate goals into clear measurable success metrics
Establish baseline target outcomes and measurement approach for each initiative
Ensure every project has a shared definition of done tied to business value not activity

Lead end-to-end project delivery

Build project plans: scope milestones timeline roles/responsibilities risks and dependencies
Drive cross-functional execution to ensure on-time delivery with high quality
Facilitate project rituals (kickoffs weekly status reviews stakeholder updates retros)

Track milestones manage risks and remove blockers

Maintain a crisp view of progress risks and the critical path
Proactively identify bottlenecks and escalate when neededalways with solutions and options
Keep stakeholders aligned through clear communication documentation and follow-ups

Operate as a trusted client-facing lead

Communicate confidently with client decision-makers and working teams
Manage expectations handle scope changes and balance trade-offs (time scope quality)
Ensure stakeholders stay engaged and accountable to whats needed for success

Continuously improve delivery playbooks

Contribute to scalable processes templates and best practices
Share learnings across accounts to improve speed and consistency of delivery

What you will need to have

Proven project leadership experience

Experience leading cross-functional initiatives end-to-end (planning execution delivery results)
Strong ability to manage multiple stakeholders and drive decisions in ambiguous environments

Outcome-driven mindset

Demonstrated ability to define success metrics track impact and connect execution to business outcomes
Comfort working with data to monitor progress and results (dashboards adoption metrics KPIs)

Excellent stakeholder management and communication

Strong client-facing presence with the ability to influence without authority
Clear structured communication styleable to simplify complexity for different audiences

Operational rigor

Skilled in managing milestones dependencies risks and scope changes
Familiarity with project management tools (e.g. Jira Asana Monday Smartsheet) and documentation practices

Collaboration and ownership

Ability to coordinate across Product/Engineering/CS and keep teams accountable
A proactive solutions-oriented approach to removing blockers and keeping delivery on track

Nice to have (if applicable)

Experience in SaaS / B2B / enterprise client delivery onboarding or implementation
Familiarity with project methodologies (Agile Scrum Kanban) and change management
Experience managing initiatives tied to retention expansion or revenue outcomes (ARR-focused accounts)

What We Offer

Join our vibrant team and enjoy:

Competitive compensation including 13th-month salary and performance bonuses.
Comprehensive health carefor you and your dependents.
Generous leave policiesand flexible work hours.
Convenient District 1 office location (next to the metro station).
On-site lunch Grab for work allowance and fully equipped workstations.
Funteam-building activities sponsored sports clubs and Thursday happy hours.
Unlimited free coffee tea snacks and fruit.
A chance to make a profoundsocial impactby democratizing credit access in emerging markets.

At Trusting Social we live byextreme ownership data-driven decisions mindfulness and audacity. Were committed to doing whats right best and truly innovative. If youre smart driven and want to make a difference with advanced technology join us. We offer the runway to truly make an impact.

For more information about us please visit our website:

Required Experience:

Trusting Social is an AI Fintech pioneer thats revolutionizing credit access in emerging markets. Our mission is Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless intellige...