Office Services Reception & Catering Assistant (Boston)

Reception

• Greet and act as customer service representative for the firms attorneys clients employees and guests assisting with any special needs or requests.
• Maintain a clean and professional environment at the reception desk main lobby and conference rooms.
• Respond to main line phone calls.
• Schedule conference rooms and visiting attorney offices as needed; Review and confirm room reservations made via EMS software sending daily reservation reminders.
• Submit maintenance requests to building management as needed.
• Arrange transportation for guests and/or employees as requested.
• Provide logistical support at events as requested.
• Participate in the firms emergency response plan and act as a first responder for onsite emergencies as needed.

Office Services & Catering

• Complete copy projects for attorneys and staff as requested.
• Collect sort log route and deliver courier parcels interoffice mail and US mail.
• Receive and distribute office supplies including special orders for supplies and equipment.
• Organize and stock new employee and visitor offices and workstations including coordination of internal office moves as directed.
• Organize and maintain an adequate inventory of standard office supplies in copy/fax rooms so they are visible and easy to find. Stock and monitor supplies in kitchen conference and multi-purpose rooms.
• Conduct facility inspections and maintenance checks to ensure readiness of shared spaces (kitchen and conference rooms) equipment and furniture.
• Respond through Boston Facilities email address to requests for assistance with office services related projects.
• Set up conference rooms for in-office meetings and clean up afterwards.
• Order and ensure proper and timely set-up of food and refreshments for meetings and/or special events.
• Reconcile catered food deliveries against food ordered and inspect food refreshments and groceries for accuracy and freshness.
• Clean the kitchen daily and organize dishes equipment and supplies.

Desired Skills and Qualifications:

• Exceptional customer service skills.
• High level of attention to detail.
• Ability to communicate effectively and tactfully with a diverse group of clients attorneys staff and vendors.
• Ability to be professional courteous and diplomatic under pressure.
• Ability to work a flexible schedule including overtime as needed to ensure adequate reception and catering coverage.
• Computer proficient with the ability to utilize MS Office applications and conference room scheduling software such as EMS.
• Ability to organize prioritize multitask and handle interruptions or urgent requests.
• Willingness and ability to sit and/or stand for prolonged periods throughout the workday.
• Willingness and ability to walk between conference rooms multi-purpose rooms storage rooms and kitchens throughout the day.
• Ability to work well with others and promote a positive team-oriented environment.

Reporting to the Office Administrator the ideal candidate will have 1 years of experience providing reception catering and/or customer service support in a law firm professional service or hospitality environment.

Benefits and Compensation Details:

At Fenwick we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical emotional and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare Life Insurance Health Savings Accounts Flexible Spending Accounts and Wellbeing.

The anticipated range for this position is:

Depending on the role the actual base salary offered may depend upon a variety of factors including without limitation the qualifications of the individual applicant for the position years of relevant experience level of education attained certifications or other professional licenses held and if applicable the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.