Restaurant Assistant Manager Gordon Ramsay at The Mere

• Act as the primary visual authority and leader in the dining room in the absence of the Restaurant Manager ensuring the Ramsay Standard is executed without compromise.
• Direct the daily operations and allocate specific roles to the team overseeing the seamless execution of opening service and closing procedures.
• Ensure all company documentation shift reports and financial logs are completed with 100% accuracy before the close of business.
• Act as the strategic voice for the restaurant in departmental meetings ensuring clear communication between the restaurant and resort leadership.
• Remain relentlessly guest-focused ensuring the team maintains precise order execution and the sophisticated pace expected of a Gordon Ramsay establishment.
• Lead guest recovery efforts by handling complaints with professional poise providing immediate solutions and briefing the Restaurant Manager on actions taken.
• Conduct high-energy pre-shift briefings to align the team on daily specials guest preferences and upcoming business volumes.
• Maintain an uncompromising standard of cleanliness and organization across all guest-facing and back-of-house service areas.
• Drive daily profitability by leading the team in up-selling initiatives and menu engineering strategies to maximize the average guest spend.
• Maintain absolute accountability for all guest payments cash handling and end-of-shift financial reconciliations.
• Monitor and maintain operational stock levels initiating orders for equipment and consumables to ensure zero service interruptions.
• Maintain expert-level knowledge of all menus (breakfast evening and bar) to provide confident detailed recommendations to guests.
• Foster a high-performance culture by communicating professionally with all colleagues and mentoring the team to meet evolving luxury hospitality benchmarks.
• Stay informed of resort-wide events and occupancy levels to proactively adjust staffing and service strategies.

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

• Proven experience in a Managerial role ideally within a luxury or highvolume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading writing and oral proficiency in English language

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time