Senior Director, Billing & Renewal Operations
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an exceptional high-impact Head of Billing & Renewals Operations to lead the charge in modernizing and transforming our Billing & Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing & Renewals operations into a frictionless intelligent platform that powers seamless real-time experiences for New and Expansion customerssupporting complex SaaS usage-based and outcome-driven billing with precision and scale.
Key Responsibilities
- Manage the Billing & Renewals Operations and Support teams driving operational excellence through KPI-driven performance management and measurable outcomes.
- Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes enabling seamless real-time billing for new and expanding customers across subscription usage-based and outcome-driven models.
- Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes ensuring fast accurate and scalable monetization.
- Collaborate with Sales Product Deal Desk and IT to create integrated quote-to-cash workflows that support rapid sales velocity clean handoffs and customer-first billing experiences.
- Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion.
- Establish robust controls reporting and compliance frameworks ensuring global readiness financial integrity and auditability.
Enterprise Leadership & Operational Execution
- Lead high-performing teams across Billing & Renewals Operations and Support embedding a culture of customer-centric and employee-centric excellence accountability and strategic urgency.
- Define KPIs and performance dashboards that clearly separate and track New Expansion and Renewal billing motionsproviding transparency to executive leadership.
- Act as a cross-functional orchestrator aligning stakeholders across the organization to ensure consistent execution and system-wide alignment.
- Serve as a strategic advisor on all things Billing and Renewals bringing forward innovative solutions operational insights and a growth-focused mindset.
Qualifications :
- Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations Billing or Revenue Operations with at least 5 years in a senior leadership role owning complex SaaS billing operations.
- Billing Systems & Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g. Chargebee Zuora Salesforce Billing SAP NetSuite) with a strong grasp of SaaS usage-based and outcome-based billing models and real-time automated quote-to-cash processes.
- Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees reducing friction accelerating onboarding and enabling monetization at scale.
- Data-Driven & AI-Ready: Proficient in leveraging analytics AI and automation to drive operational efficiency.
- Cross-Functional Navigator: Exceptional ability to align and influence across complex organizationspartnering with Sales IT Product Deal Desk Finance and Customer Success to build scalable integrated operating models.
- World-Class Communicator: Strong executive presence with outstanding written verbal and presentation skillscomfortable engaging across global teams.
- Educational Background: Bachelors degree in Finance Business Accounting or related field required; MBA or advanced degree strongly preferred.
Additional Information :
Were committed to building a workplace that reflects the diverse world we serve. At Freshworks youll find inclusive teams flexible thinking and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of wed love to meet you. Lets building something refreshing together.
The annual base salary range for this position is $237700 - 297100$ Base Salary. This role is also eligible for variable compensation.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
