Senior Director, Solution Consulting Telco & Media (National)

ServiceNow is seeking a Senior Director of Solution Consulting to lead the Telco and Media industry nationally across the United States.

This leader will shape the technical go to market strategy for one of ServiceNows most strategic industries and help customers transition to AI driven platform centric operating models.

As a senior leader within the Solution Consulting organization you will:

Lead and scale a high performance team of solution consulting leaders and architects
Partner closely with national sales leadership to drive industry growth
Act as a Field CTO and strategic advisor to senior customer executives
Help customers modernize operations through AI automation and digital platform transformation

This role requires a leader who combines industry perspective executive engagement technical credibility and organizational leadership to drive transformational outcomes for both customers and the business.

What You Get to Do in This Role:

Lead the National Technical Strategy for Telco and Media

Lead the national Telco and Media Solution Consulting organization and shape technical strategy across the industry segment
Partner with national sales leadership to drive strategic account expansion and industry growth
Establish ServiceNow as the AI platform of choice for telecommunications and media organizations

Drive AI Native Platform Transformation

Transform the Solution Consulting organization into an AI native platform first technical advisory team
Position AI automation and digital workflows as the foundation for customer transformation
Lead complex multi workflow pursuits involving enterprise architecture automation and agentic AI

Serve as a Field CTO and Industry Advisor

Engage with customers across the industry as a trusted strategic advisor
Translate emerging AI capabilities into business outcomes for CIO CTO and digital transformation leaders
Represent ServiceNows innovation agenda in industry conversations and strategic customer engagements

Build and Scale a High Performance Team

Recruit coach and develop top technical talent
Build a culture of technical excellence accountability and customer obsession
Enable the team to operate as industry advisors not just product experts

Establish Operational Excellence

Drive disciplined operating rhythms across pipeline generation technical qualification and forecast accuracy
Improve technical win rates and deal velocity through consistent execution frameworks
Ensure strong alignment across sales product partners and consulting teams

Qualifications :

Leadership and Industry Expertise

Senior pre sales leadership experience driving enterprise technology transformation
Deep experience within telecommunications media or similarly complex digital industries
Demonstrated success building and leading high performing technical organizations

AI and Platform Transformation Leadership

Experience modernizing solution consulting teams toward AI native and platform first selling
Strong understanding of how AI automation and data platforms reshape enterprise operating models
Ability to translate AI innovation into business transformation outcomes

Executive Engagement

Trusted executive advisor capable of engaging CIO CTO and digital transformation leadership
Experience influencing executive stakeholders to expand platform adoption across business domains
Exceptional communication and storytelling skills for executive audiences

Technical and Business Acumen

Enterprise technical credibility across architecture automation platforms and modern cloud ecosystems
Ability to connect technical architecture to measurable business value and strategic outcomes
Uses AI and data insights to scale decision making and accelerate solution design

Organizational Leadership

Track record of building high performance teams with strong followership and sustained talent development
Operational discipline in driving predictable pipeline coverage technical win rates and forecast integrity
Self directed leader who thrives in fast moving high growth environments

Why This Role Matters

Telecommunications and media organizations are undergoing massive transformation driven by AI automation and digital platforms.

As the Senior Director of Solution Consulting for Telco and Media you will help shape how some of the largest companies in the world modernize their operations and unlock new value through AI.

This national leadership role influences:

Industry strategy
Customer transformation
Technical go to market execution
The future of AI driven enterprise workflows

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time