Patient Services Representative

Position Summary:

Check patients in for surgery from 5:45am-8:15am collect payment and set up payment plans over the phone before surgery prepare patient surgery charts communicating with patient and family members; insurance verification and eligibility; insurance pre-authorization/pre-certifications.

Primary Responsibilities:

• Ensure overall total customer satisfaction.
• Greet patients in a courteous and professional manner.
• Answer all incoming calls in a courteous and professional manner.
• Being confident and comfortable discussing financial payments in a professional and customer friendly manner.
• Respond to the patients needs or direct them to the appropriate person for assistance.
• Take detailed messages and confirm the appropriate people receive them.
• Obtain overall operational knowledge of the center in order to assist in the triage process.
• Ensure that patients needs are handled in a timely and efficient manner.
• Prepare new chart including a copy of the insurance card(s) demographic information sheet any referrals and obtain any signatures on center required paper work.
• Established patients verify demographic and insurance information at each visit.
• On the day of surgery enter patient charges payments into system.
• Collect unmet deductibles coinsurance co-payments and outstanding past due patient
  balances on the day of surgery.
• Ensure that paperwork processing is confidential efficient and timely.

Position Description:

• Perform necessary End of Day process for the center.
• Pull patient charts for the next days appointments by the end of the current day.
• File all charts by the end of the day.
• Maintain a neat and orderly workspace and an adequate supply of charts forms and tools to perform the job.
• Maintain strictest confidentially of all information related to medical records
  communication between staff and the patient as well as any events surrounding the patients treatment.
• Perform all other duties as assigned.

Qualifications:

• Education: High School Diploma or GED required.
• Skills and Abilities: Excellent communication skills both written and verbal.
• Ability to work independently.
• Ability to understand and interpret policies and regulations.
• Strong information systems knowledge - particular knowledge of Microsoft Windows Excel and Word required.

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Required Experience:

Unclear Seniority