Senior Business Process Consultant, App Engine

The Team

The App Engine team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Senior Business Process Consultant App Engine is the functional and process expert of a customer engagement team consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the process expert in custom application development using ServiceNow App Engine and Platform products.
• Advise customers on custom application development practices and scaling applications development.
• Drive various customer application specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customer design workshops to capture personas interactions interfaces and data requirements of any application use case while considering ServiceNow Platform functionality.
• Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Draft functionality-focused user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Support internal unit testing of developed solution during the development stage of the engagement in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Promote continuous improvement practices for delivery/engagement materials
• Support presales activities when required
• Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 30% travel annually driven by customer needs and internal meetings

Qualifications :

In order to be successful in this role we need someone who has:

• ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD CIS-ITSM).
• At least EIGHT years of application consulting experience with previous roles in Business Analyst and/or System Architect.
• Strong understanding of application platform such as Pegasystems Appian Mendix and Outsystems.
• Deep experience in deciphering and converting complex and ambiguous business requirements into user stories.
• Ability to influence and consult strategies and tactics in different levels across an organization from business executives to technologists.
• Excellent facilitation skills using technologies (Miro PowerPoint) and techniques.

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Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time