Night Operations Manager

Sir H.N. Reliance Foundation Hospital & Research Centre

Job Location:

Mumbai - India

Yearly Salary: ₹ 1000000 - 1800000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Role : Night Manager ( Operations)

Function: Patient Service

Gender : Male / Female

Job Purpose

Responsible for directing and implementing efficient Patient Experience process flow across the Hospital

Responsible for creating the unique experience the patients receive during the process of seeking & undergoing the hospital service.

Ensure all hospital services are active required for patient care at night time.

Accountabilities

Customer (Patients & Families)

Drive the Patient Experience Service Delivery Model for Customer Excellence.
Enable the customer/guest/patients to be an informed user of the services.
Design & introduce programs to improve the quality of customer care.
Ensure timely redressal of all patient/family requests pertaining to service delivery.

Operations

Assist Chief of Operations in designing Patient Experience (from pre enquiry registration to discharge) policies SOPs and procedures ensuring highest quality with least turnaround time
Drive adherence of Patient Experience policies across the organization
Monitor the TATs of the various processes and plan work flows to maintain the least wait times.
Ensure all consents are taken and uploaded in the System
Ensure maximum uptime of all the electronic dependencies that each desk is configured with for the service delivery.
Ensure the Uptime of SAP at all times ( SLAs with IT) and during downtime the backup plan to be in place.
Liaise with consultants and other clinical team members for smooth coordination and delivery of all patient experience services
Ensure complete adherence to the SLA with Finance & other departments.
Ensure the Patient Safety and Hospital Safety through compliance of safety protocols
Ensure the Patient Rights and Confidentiality is maintained by the team members
Collaborate with Security Fire Safety and Disaster Management teams for safety drills and incident management
Any other responsibilities as assigned by the management from time to time

Key Responsibilities: Growth

Engage in aligning with the processes policy vision & mission of the hospital
Plan and participate in health programs of the hospital outreach activities or communities for prevention and treatment of injuries or illnesses.
Drive and maximize patient satisfaction to enhance referrals and hospital brand image

Key Responsibilities: Quality

Actively participate and be accountable for implementation of all quality programs to ensure continuous quality improvement in the department
Ensure adherence to internationally accepted standards of care including but not limited to those recommended by JCI NABH and other quality systems
Conduct periodic audits to check the process efficiency and quality and take remedial actions to enhance effectiveness
Actively participate in infection control and prevention activities campaigns awareness sessions etc.

Key Responsibilities : Finance

Ensure timely resolution of queries relating to billing issues with Corporates and TPAs for all insurance related matters- both national and international.
Drive cost optimization across the department through automation and efficiency of process

Key Responsibilities : People

Support HR in selection and on boarding of the most suitable resources for the team.
Set performance targets and drive the performance of the team members.
To ensure the continuous enhancement and up-gradation of the functional skills and the soft skills of the team.
Maintain high morale of the team through welfare initiatives and timely redressal of any issue / conflicts

Key Responsibilities : Innovation & Research

Regular update of knowledge and skills by attending and presenting at conferences and CME or similar training programs
Participate in the data analytics and research activities of the department
Attend all the trainings organized by the department and the hospital
Give suggestions / feedback to further improvise services and growth of the department

EDUCATIONAL QUALIFICATIONS:

Post Graduate preferably with an MHA MBA or equivalent.

RELEVANT EXPERIENCE:

10 years experience at least 5 years in hospital sector.
Minimum 2-3 years in a managerial role

Interested Candidate can share resume on

Prakash Yadav

Human Resource

Sir H. N. Reliance Foundation Hospital

Girgaon Mumbai - 400004

Contact :

Required Experience:

Manager

Job Role : Night Manager ( Operations)Function: Patient ServiceGender : Male / FemaleJob PurposeResponsible for directing and implementing efficient Patient Experience process flow across the Hospital Responsible for creating the unique experience the patients receive during the process of seeking ...