Level 3 Technical Support Engineer

Level 3 Technical Support Engineer Portland ME (Onsite)

Location: Portland Maine (Onsite)
Job Type: Full-Time

Join Netsurit Where Technology Meets Ambition

Step into the future with Netsurit ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!

We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design implement and scale intelligent solutions that empower businesses to automate processes uncover insights and accelerate growth. You will leverage tools like Microsoft Copilot Azure AI and custom machine learning models to turn data into meaningful business outcomes.

Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive whats next!

About the Role:

As a Level 3 Technical Support Engineer you will be the go-to expert for advanced technical challenges delivering high-end proactive and reactive support for Netsurits client portfolio. Youll lead projects mentor junior consultants and ensure client environments are secure resilient and future-ready.

What You will Do:

• Design and implement projects based on client requirements and scope
• Perform infrastructure security analysis and reporting
• Create client documentation and policy design
• Manage incidents problems and service requests using ITIL best practices
• Apply Change Management where necessary
• Deliver technical workshops and mentor junior team members
• Stay ahead of emerging technologies and AI-driven solutions

What we are looking for:

• 3 - 5 years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred)
• Hands-on experience with Microsoft technologies: Office 365 Microsoft 365 Azure Hyper-V / VMware
• Strong knowledge of TCP/IP networking VLANs firewalls managed switches and routers
• Solid understanding of network security malware/ransomware prevention
• Familiarity with ITIL Framework and ITSM systems
• Minimum 1-year onsite experience at a client location
• Passion for IT strong problem-solving skills and eagerness to learn and grow

Bonus Points For:

• Experience with AI technologies (Microsoft Copilot Azure AI ML models)
• Project leadership and client consulting experience

Why Netsurit

Work with cutting-edge technologies and AI innovation
Be part of an award-winning fast-growing global MSP
Opportunities for professional development and certifications
Collaborative team culture that values your ideas
Competitive compensation and benefits

Ready to take your career to the next level and help us drive what is next in AI Apply today and join a team that it is redefining IT and innovation!