Facilitator and Booking Coordinator

Facilitator and Booking Coordinator Primary and Secondary Schools Community Impact (Part Time) Melbourne

The Opportunity

Our Community Impact Team is on the lookout for an experience In-school Program Facilitator / Bookings Coordinator for the various school-based programs we implement in partnership with our clients.

This role is based in Melbourne and is offered on a part time basis 30 hours per week over 5 days for an initial fixed-term period until 20th December 2026.

The Community Impact team design develop implement and evaluate large-scale behaviour change education and community programs on behalf of both corporations and governments with an outcome to create a social benefit in society.

This exciting role is focused on the delivery of interactive classroom incursions as well as lead generation booking administration customer service and relationship building to drive school participation in the program. Key program topics include financial capability and cyber safety for secondary and primary school students and are aimed at equipping young people with basic money management skills and financial knowledge and the skills to thrive online.

In addition to driving impact in the classroom the role will have regular interaction with customers through various channels such as telephone email and CRM booking software therefore demands someone with a keen eye for detail exceptional communication abilities and a genuine enthusiasm to provide the best service to our clients and customers.

Your key responsibilities

• Deliver high quality and engaging face to face incursion workshops to upper primary and secondary school-aged students across the greater Melbourne area and regional/interstate locations throughout the year (approximately 2-3 weeks of travel per term).
• Deliver virtual workshops to upper primary and secondary school-aged students.
• Collect feedback from teachers and students via digital surveys and other methods.
• Conduct direct outreach through phone calls and email to drive bookings for the program in line with key performance indicators (KPIs).
• Administer program bookings in line with established protocols and using proprietary CRM systems and bookings tools.
• Ensure data accuracy and integrity through CRM data audits and logging CRM issues.
• Provide excellent customer service including handling queries maintaining brand representation in all communications and cultivate positive relationships with schools and internal teams.
• Act as an outstanding brand ambassador for our client

In-school facilitation will typically take place within a 60km radius or up to a maximum of 1.5 hours drive of Melbourne plus regular interstate/regional delivery therefore travel is a requirement of this position. The successful candidate will hold a valid drivers license and have access to their own car with compulsory third-party insurance (mileage/travel reimbursement are provided)

Skills and attributes for Success

• Previous experience in presenting teaching educating or performing; ideally to school-aged audiences is essential.
• Must be able to quickly learn and retain content for presentations
• Experience telephone-based sales and/or customer service.
• Experience using a digital bookings systems or similar software for recording service records.
• Data Entry experience and proficient in Microsoft Office products (Word Excel PowerPoint)
• As a Facilitator youmust hold or be eligible to obtaina valid and current Working with Children Check.

Ideally youll also have the skills and attributes below but dont worry if you dont tick all the boxes.

Were interested in your aptitude attitude and willingness to learn.

• The ability to adapt to changing environment and be comfortable addressing problems
• High attention to detail
• Confident team player who can negotiate multi-task and influence others
• Exceptional interpersonal and communication skills
• A self-motivated attitude with the ability to work independently and remotely
• Exceptional time management skills able to work under pressure and prioritise competing demands

Whilst there is flexibility with the start date we encourage you to apply as soon as possible.

What we can offer you

At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

• Career development:At EY your career is yours to shape!Well develop you with future-focused skills and equip you with world-class experiences work arrangements:Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentiveto access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally of Country

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