L3 Support Engineer (Cisco WSA)
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Job Location:
Dearborn, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Hi
Hope you are doing Good!!
This is Mohana from S2SSoft LLC we are looking for the below mentioned job description. Kindly forward me your resume Rate and contact details for further process.
Role - L3 Support Engineer (Cisco WSA)
Location Dearborn MI Onsite
Contract
Note: NEED SOMEONE WITH EXP IN CISCO WEB SECURE APPLICANCE / PROXY
Job Description L3 Support Engineer (Cisco WSA)
Position Summary:
We are seeking an experienced L3 Support Engineer specializing in Cisco Web Security Appliance (WSA) to join our network security operations team. The ideal candidate will provide advanced support troubleshooting implementation and maintenance of secure web gateway services ensuring business continuity and protection against web threats.
Key Responsibilities:
- Provide L3 operational support for Cisco WSA appliances in a global enterprise environment.
- Should have expertise to deploy WSA appliances from scratch as well as to configure security policy and other features.
- Monitor manage and maintain WSA appliances ensuring high availability and optimal performance.
- Handle advanced incident management problem resolution and root cause analysis for WSA-related issues.
- Configure and manage:
- URL filtering policies access controls and user authentication
- HTTPS decryption policies
- Application and content filtering rules
- Malware defense and data security policies
- Perform firmware upgrades patches and hotfixes on WSA devices.
- Collaborate with SOC firewall and proxy teams for security incident investigations.
- Implement changes following ITIL change management processes.
- Maintain documentation for policies procedures configurations and troubleshooting guides.
- Work with vendor (Cisco TAC) for escalations and advanced troubleshooting.
- Contribute to automation and optimization of web security operations.
Required Skills & Experience:
- 8 years of hands-on experience in IT security with at least 4 years on Cisco WSA (L3 level).
- Strong expertise in:
- Web Security Appliance (WSA) administration and troubleshooting
- URL filtering DLP malware scanning HTTPS decryption
- LDAP/AD integration user/group-based policy enforcement
- Good understanding of network protocols (HTTP HTTPS DNS TCP/IP).
- Familiar with email security (ESA) is a plus.
- Experience with proxy bypasses PAC files and O365 integrations.
- Knowledge of security frameworks and compliance standards (ISO 27001 NIST GDPR etc.).
- Proficient in ITIL processes (Incident Problem Change management).
- Ability to analyze logs packet captures and proxy reports for troubleshooting.
- Vendor certification preferred (e.g. CCNP Security Cisco Web Security Specialist).
Soft Skills:
- Strong analytical and troubleshooting skills.
- Excellent communication and documentation abilities.
- Ability to work independently and in a team under high-pressure situations.
- Proactive and continuous learning mindset.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
