Homeowner Care Coordinator (Contract)

Vancouver - Canada

Monthly Salary: $ 60000 - 70000

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

ARE YOU...

Passionate about delivering an exceptional homeowner and resident experience Do you thrive in a role that requires organization coordination and clear communication across multiple stakeholders If so you could be a great fit for our Homeowner Care Coordinator (18 Month Contract) position! Reporting to the Manager Homeowner Care you will support service request coordination homeowner communication and record management across multiple projects.

YOU BRING...

Strong organizational and time management skills and the ability to work effectively in a fast-paced detail-oriented environment. You are a proven self-starter who communicates clearly and professionally understands prioritization and de-escalation and is comfortable working independently as well as part of a cross-functional team.

WED LIKE YOU TO HAVE...

23 years of relevant experience in customer-facing roles such as Homeowner Care property management residential construction or a related field
An understanding of building systems warranty procedures and inspection processes
Experience with customer service or service request platforms is considered an asset
Excellent verbal communication and customer service skills with the ability to manage expectations and convey information clearly and professionally
Strong organizational skills with the ability to assess issues determine appropriate next steps and escalate when required
Exceptional calmness and professionalism under pressure
Great attention to detail and a highly methodical approach to tasks
A sense of humour!

We know this is a long list. If you dont quite check all the boxes but you do have a can-do attitude and enthusiasm by the bucket load we would encourage you to apply.

A DAY IN THE LIFE

Youll walk into our vibrant downtown office and grab a cup of Starbucks from our part of the Homeowner Care team you are key to an extraordinary homeowner and resident experience.

You will:

Review and respond to service requests across multiple projects in line with warranty response guidelines
Track and manage outstanding service items ensuring accurate documentation and timely follow-up
Communicate regularly with homeowners tenants and property managers to provide clear status updates
Coordinate with internal teams and escalate issues as needed to support timely resolution
Assist with issuing notices and guiding residents on what to expect during repair or service work
Maintain professional respectful communication with trades and support follow-up on outstanding work
Organize and maintain service inspection and QA records from Procore in the Shared Drive
Track lock-offs and orientations for outlier units to ensure all homes complete the QA process
Participate in special projects and perform other related duties as requested

OUR CULTURE

Our diversity enables our creativity. It is our differences that help us to make better choices innovate and deliver extraordinary results. Our culture is built upon inclusivity: we respect every team members strengths views and experiences. Were invested in your growth and offer much more than the typical job. With us youll not only build extraordinary homes but an extraordinary career. It doesnt matter your position once youre part of the Intracorp team we are dedicated to supporting you to succeed.

Intracorp Homes supports equal employment opportunity. We celebrate diversity and do not discriminate based on race gender identity or expression sexual orientation age disability status or any other protected characteristics. We take pride in fostering an inclusive workplace where our team excel based on their merit and ability.

OUR COMPANY

Intracorp Homes has been building the extraordinary for 50 years. We are a sophisticated full-service urban real estate company with collaborative teams and in-house expertise in acquisitions design city approvals debt and equity financing construction marketing and sales. We strive to enhance the lives of our homeowners and add to the fabric of the existing communities in which we build.

Required Experience:

ARE YOU...Passionate about delivering an exceptional homeowner and resident experience Do you thrive in a role that requires organization coordination and clear communication across multiple stakeholders If so you could be a great fit for our Homeowner Care Coordinator (18 Month Contract) position! ...